IT Project Engineer

Charles IT; City of Middletown (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Charles IT is seeking an IT Project Engineer to join our Projects Team in Middletown, CT. You will lead technical project work, act as hands-on engineer, and escalate as needed to deliver client outcomes on schedule and within budget.

The role requires 3–5 years in a similar level position and strong IT support experience. You will manage infrastructure upgrades, migrations, and deployments while coordinating with clients, vendors, and internal teams.

Qualifications

• 3–5 years experience in a similar level role within project or support divisions.
• Strong diverse reactive IT support experience is required.
• Experience and ability to independently complete various project types.

Responsibilities

• Participate in project kickoff discussions, contributing to expectations, risks, and technical approach.
• Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget.
• Deliver hands-on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments.
• Provide post go-live support for project cutovers to ensure stability and optimal client experience.
• Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations.
• Take ownership of assigned project deliverables through completion and transition to the Service Team.
• Draft and send client-facing project status updates.
• Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts.
• Collaborate with third parties, including co-managed environments and vendors, to complete project tasks.
• Maintain thorough and accurate documentation of all project activities, tools, and client environments.
• Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise).
• Prepare for and participate in weekly project status check-ins.
• Identify and raise risks, blockers, and dependencies impacting project delivery.
• Contribute to team discussions and problem-solving in weekly meetings.

Skills

IT project experience

Client communication

Time management

Documentation skills

Education

Any technology degree

Tools

ConnectWise

M365

VMware

Hyper-V

Office 365

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth,we’relooking to add an IT Project Engineer our Projects Team. In this role,you'llplay a keypartin delivering successful client outcomes by leading technical project work and serving as both a hands‑on engineer and escalation point.You'llcollaborate closely with clients, vendors, and internal teams to implement solutions that align with project goals and business needs.

Responsibilities:

Participate in project kickoff discussions, contributing to expectations, risks, and technical approach

Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget

Deliver hands‑on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments

Provide post go-live support for project cutovers to ensure stability and optimal client experience

Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations

Take ownership of assigned project deliverables through completion and transition to the Service Team

Draft and send client-facing project status updates

Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts

Collaborate with third parties, including co-managed environments and vendors, to complete project tasks

Maintain thorough and accurate documentation of all project activities, tools, and client environments

Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise)

Prepare for and participate in weekly project status check‑ins

Identify and raise risks, blockers, and dependencies impacting project delivery

Contribute to team discussions and problem-solving in weekly meetings

3-5 Years experience in similar level role within project or support divisions

Strong diverse reactive IT support experience is required

Experience and ability to independently complete the following project types

Email Migrations (Various Platforms to M365)

Server Builds and Migrations (File Server, Domain Controller, Application Servers)

Network Upgrades and Cross Platform Migrations

Hypervisor Replacements and Migrations (VMware, Hyper‑V)

Exceptional Documentation and Communication Skills

Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paces, client-oriented team

Demonstrates excellent follow-through to ensure tasks are completed successfully.

Highly organized with a keen attention to detail.

A current and valid US driver's license

Any Degree in relevant technology field is considered a plus

Certifications such as the following are considered a plus

MCSA

VCP

CCNA

Solution based certifications (E.g. MDM) are considered a plus

Experience and exposure with the following project initiatives:

Workstation Lifecycle Replacement Initiatives

Office Moves and net new office build‑outs

Security Stack Deployments (e.g. MDR, SIEM)

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team‑building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.Additionalduties may berequired.

Charles IT specializes in providing personalized IT solutions for highly regulated industries, ensuring compliance and disaster recovery with a customer‑centric approach and dedicated support.

IT Services and IT Consulting Professional Services

150 William Street, Middletown, CT 06457, US 750 East Main Street, Stamford, CT 06902, US

Location Middletown, Connecticut, United States