Software Support Specialist

Tyler Technologies, Inc.; Troy (MI); On-site; USD 52,000 - 60,000; Full time

Job summary

A software solutions provider based in Troy, Michigan is looking for a Software Support Specialist to provide essential support for mission-critical applications. The role involves troubleshooting software and hardware issues, managing technical incidents, and training users in system functionality. Ideal candidates should have a Bachelor's degree in a technical field and a strong understanding of Microsoft products. Flexibility for various shifts is required, as well as a commitment to exceptional customer service.

Qualifications

• Bachelor’s Degree in a relevant technical field preferred.
• Strong technical knowledge of Microsoft technologies.
• Ability to learn new technologies quickly.

Responsibilities

• Provide high-quality phone and email support.
• Perform troubleshooting of software and hardware issues.
• Take ownership of technical incidents until resolved.
• Replicate complex customer issues for resolution.
• Train customers in software operation and functionality.

Skills

General knowledge of Microsoft products

Troubleshooting

Customer support

Education

Bachelor’s Degree in MIS, CIS or related technical field

Job description

Software SupportTroy,Michigan

Salary: USD 52000.00 - 60000.00 Annually

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

• Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
• Perform extensive troubleshooting of key software and hardware components to closure
• Take ownership of technical incidents and coordinate resolution with product development team when necessary
• Replication of complex customer issues
• Train customers in system operation and software functionality

Qualifications

• Bachelor’s Degree in MIS, CIS or other related Technical field preferred
• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
• Readiness to learn new technologies at lightning speed
• Commitment to providing an exceptional experience to our customers
• Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation