Technical Site Support Specialist

Randstad Digital; Traverse (MI); On-site; USD 52,000 - 65,000; Full time

Job summary

Randstad Digital recruiting for an IT Site Support Specialist in Traverse City, MI. The role provides on-site technical support for bakery operations, with occasional remote assistance for other locations. Responsibilities include end-user computing, security, and RF devices.

Work hours are 8am–5pm. The candidate will support Microsoft 365, desktops, tablets, and peripherals while coordinating with MSPs and the Infrastructure team to ensure timely deployments and problem resolution.

Qualifications

• Minimum 3–5 years of corporate IT support or help desk experience.
• Experience providing Microsoft 365 support to end users.
• Familiarity with asset inventories and licensing management.
• Experience working with MSPs and IT infrastructure projects.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC hardware and software, Microsoft 365, and intercom systems.
• Support IT infrastructure used in bakery operations and coordinate with service providers.
• Install, configure, and maintain desktops, laptops, tablets, and wireless devices.
• Troubleshoot hardware and connectivity issues and refresh aging equipment.
• Maintain accurate hardware, software, and licensing inventories.

Skills

Microsoft 365 support

MDM tools

Kronos timekeeping

Microsoft Office

Education

High School

Bachelor’s degree preferred

Tools

RF Guns

Label Printers

iPads

Job description

job summary:

The IT Site Support Specialist provides primary on-site technology support for employees and operations at our Traverse City manufacturing location, with occasional remote support for Tarboro, Southbridge, Airway Heights, and the corporate office. This position supports end-user computing, infrastructure, security, IP telephony, label processing, RF guns and other technology needs that help maintain reliable bakery operations.

location:

Traverse City, Michigan

job type:

Contract

salary:

$37.50 – 47.50 per hour

work hours:

8am to 5pm

education:

High School

responsibilities:

Key Responsibilities

Provide Tier 1 and Tier 2 support for PC hardware, voice and intercom systems, Microsoft 365, desktop operating systems, and application software.

Support the IT infrastructure and hardware used in bakery operations.

Install, configure, and maintain desktop and laptop computers, tablets, wireless devices, handheld RF devices, and peripherals.

Work closely with managed service providers and IT management on network projects, upgrades, and installations.

Partner with bakery maintenance and safety teams to support production- and safety-related hardware and software.

Troubleshoot and resolve hardware and connectivity issues locally and remotely.

Refresh aging equipment and coordinate with service providers to migrate data to replacement computers.

Maintain accurate hardware, software, and licensing inventories.

Coordinate with the Infrastructure team and vendors to confirm product delivery and ensure new equipment is installed, configured, and ready on schedule.

Provide after-hours support as needed.

Qualifications

• Bachelor’s degree preferred.
• Three to five years of corporate help desk, systems administration, or IT support experience.
• Experience providing Microsoft 365 support to end users.
• Ability to manage and support diverse hardware and peripherals (i.e. RFGuns, Label Printers, iPads, etc.)
• Knowledge of MDM tools and capable of supporting mobile devices.
• Working knowledge of network switches and switching technologies.
• Familiarity with Kronos timekeeping technology.

Strong interpersonal skills and the ability to work effectively with employees and management at all levels.

Self-motivated and able to work independently with limited supervision.

Ability to learn new technologies quickly, solve practical problems, and work effectively under tight deadlines and pressure.

Ability to prioritize and manage multiple tasks and deadlines.

Excellent root-cause analysis, troubleshooting, and problem-solving skills.

Collaborative and team-oriented.

• Proficiency with Microsoft Office applications.

qualifications

• Bachelor’s degree preferred.
• Three to five years of corporate help desk, systems administration, or IT support experience.
• Experience providing Microsoft 365 support to end users.
• Ability to manage and support diverse hardware and peripherals (i.e. RFGuns, Label Printers, iPads, etc.)
• Knowledge of MDM tools and capable of supporting mobile devices.
• Working knowledge of network switches and switching technologies.
• Familiarity with Kronos timekeeping technology.
• Strong interpersonal skills and the ability to work effectively with employees and management at all levels.
• Self-motivated and able to work independently with limited supervision.
• Ability to learn new technologies quickly, solve practical problems, and work effectively under tight deadlines and pressure.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent root-cause analysis, troubleshooting, and problem-solving skills.
• Collaborative and team-oriented.
• Proficiency with Microsoft Office applications.

skills

user computing,IP telephony,bakery,infrastructure,security

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.