IT Site Support Specialist

Sara Lee Frozen Bakery; Traverse City (MI); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Sara Lee Frozen Bakery in Traverse City, MI is seeking an IT Site Support Specialist to provide on-site technology support for manufacturing and corporate staff, with occasional remote assistance for other sites. You will manage end-user devices, software, and security measures to keep bakery operations running smoothly.

The role requires strong troubleshooting, hardware and software skills, and the ability to work with MSPs and internal teams.

Qualifications

• Bachelor's degree preferred.
• 3–5 years of corporate IT support or help desk experience.
• Experience providing Microsoft 365 support to end users.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC hardware, voice, and software.
• Support IT infrastructure and hardware in bakery operations.
• Install and maintain desktops, laptops, tablets, and peripherals.
• Collaborate with MSPs and IT management on projects.
• Support production- and safety-related hardware/software with maintenance teams.
• Troubleshoot hardware/connectivity issues locally and remotely.
• Refresh aging equipment and coordinate data migration to new devices.
• Maintain hardware/software inventories and licensing.
• Coordinate with Infrastructure and vendors to ensure timely equipment delivery.
• Provide after-hours support as needed.

Skills

Microsoft 365

End-user support

IT infrastructure

Hardware support

Troubleshooting

Remote support

Security awareness

Time management

Education

Bachelor's degree preferred

Tools

RFGuns

Label Printers

iPads

MDM tools

Kronos timekeeping

Microsoft Office

Networking switches

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Site Support Specialist

Full Time Indiv Contributor Traverse City, MI, US

7 days ago Requisition ID: 2684

Sara Lee desserts have long been known for exceptional flavor and value in the frozen food aisle and away-from-home markets. For the first time in more than 60 years, Sara Lee operates independently as Sara Lee Frozen Bakery, a collection of leading brands united by quality and innovation, including Sara Lee®, Chef Pierre®, Bistro Collection®, Superior on Main®, and Cyrus O'Leary's®.

Sara Lee Frozen Bakery is building on the legacy of a small Chicago bakery that grew into an American institution. Using carefully sourced ingredients and time-honored recipes, we are committed to making life's moments a little sweeter, putting our customers first, and finding new ways to make favorite foods even better.

Working for Sara Lee:

Our vision is to be the world's most beloved bakery by creating irresistible foods, growing with our customers, and delivering value for all. We value the different perspectives and experience each employee brings. Through collaboration and innovation, we empower employees to act with speed and contribute to our success.

Summary:

The IT Site Support Specialist provides primary on-site technology support for employees and operations at our Traverse City manufacturing location, with occasional remote support for Tarboro, Southbridge, Airway Heights, and the corporate office. This position supports end-user computing, infrastructure, security, IP telephony, label processing, RF guns and other technology needs that help maintain reliable bakery operations.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for PC hardware, voice and intercom systems, Microsoft 365, desktop operating systems, and application software.
• Support the IT infrastructure and hardware used in bakery operations.
• Install, configure, and maintain desktop and laptop computers, tablets, wireless devices, handheld RF devices, and peripherals.
• Work closely with managed service providers and IT management on network projects, upgrades, and installations.
• Partner with bakery maintenance and safety teams to support production- and safety-related hardware and software.
• Troubleshoot and resolve hardware and connectivity issues locally and remotely.
• Refresh aging equipment and coordinate with service providers to migrate data to replacement computers.
• Maintain accurate hardware, software, and licensing inventories.
• Coordinate with the Infrastructure team and vendors to confirm product delivery and ensure new equipment is installed, configured, and ready on schedule.
• Provide after-hours support as needed.

The responsibilities described above are not intended to be all-inclusive. Additional duties and responsibilities may be assigned as business needs require.

Qualifications:

• Bachelor's degree preferred.
• Three to five years of corporate help desk, systems administration, or IT support experience.
• Experience providing Microsoft 365 support to end users.
• Ability to manage and support diverse hardware and peripherals (i.e. RFGuns, Label Printers, iPads, etc.)
• Knowledge of MDM tools and capable of supporting mobile devices.
• Working knowledge of network switches and switching technologies.
• Familiarity with Kronos timekeeping technology.
• Strong interpersonal skills and the ability to work effectively with employees and management at all levels.
• Self-motivated and able to work independently with limited supervision.
• Ability to learn new technologies quickly, solve practical problems, and work effectively under tight deadlines and pressure.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent root-cause analysis, troubleshooting, and problem-solving skills.
• Collaborative and team-oriented.
• Proficiency with Microsoft Office applications.

Sara Lee Frozen Bakery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.