Technical Services Representative I (Remote)- Spanish

Hunter; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in irrigation and outdoor lighting seeks a Technical Services Representative I. This remote role involves providing technical support, responding to customer inquiries, and collaborating with product teams. Ideal candidates have an associate degree, technical knowledge, and are bilingual in English and Spanish.

Benefits

Amazing corporate culture

Career Development opportunities

Profit sharing bonus

Qualifications

• Minimum 2 years of experience in customer service within the landscape irrigation industry.
• In-depth knowledge of landscape and irrigation products.

Responsibilities

• Responds to customer inquiries regarding irrigation products.
• Assists in troubleshooting product issues.
• Communicates regularly with Product Managers about product quality.

Skills

Customer relations

Problem solving

Technical knowledge

Mechanical skills

Bilingual (English and Spanish)

Education

Associate’s degree in Landscape and Irrigation Design

Job description

Technical Services Representative I (Remote)- Spanish

Job Category: Customer/Technical Support

Requisition Number: TECHN003359

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• Full-Time
• Remote

Locations

Showing 1 location

Remote USA

Description

About This Role:

Under general supervision, the Technical Services Representative I ensures timely and accurate response to product and technical support inquiries for customers, sales and service personnel, and in-house personnel.

Demonstrates behavior consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

*This role is performed remotely from a home office. Applicants must reside and be authorized to work in the United States.

Essential Job Functions/Tasks:

• Responds to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information.
• Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures. Records and categorizes incoming questions by customer type, product type, and region, including follow-up.
• Assists the Product Managers in special projects as directed by the Technical Services Supervisor.
• Communicates regularly with Product Managers and provides information regarding product failures, technical information, and product quality.
• Publishes website support articles for Hunter products.

Education/Training Required and Preferred:

• Associate’s degree in Landscape and Irrigation Design, Lighting Design or equivalent education and experience.

Experience Required and Preferred:

• Minimum 2 years of experience in a customer service environment within the landscape irrigation industry, agricultural industry, landscape lighting industry and/or wholesale distribution.

What You Bring:

• In-depth knowledge of landscape and irrigation products in the industry. Knowledge of irrigation design and pumping system design.
• Strong mechanical and technical skills, including a working understanding of Wi-Fi systems and basic electrical principles.
• Excellent writing, listening and customer relations skills.
• Adaptability and flexibility in a fast-paced environment. Ability to multi-task and work within timelines.
• Problem solving skills including problem analysis, planning, and organizing, decisiveness, decision making, and judgment.
• Ability to work and collaborate in a team environment.
• Proficient computer skills including familiarity with the Internet and Windows programs to perform word processing and spreadsheet and database management.
• Ability to travel domestically.
• Ability to work overtime and/or weekend work when required.
• Excellent attention to detail, time management and organizational skills.
• Excellent written and verbal communication skills in English and the ability to interact with members across the organization.
• Irrigation Association certification and water auditor training preferred.
• Knowledge of competitor products preferred.
• Bilingual in English and Spanish is required.

*This position can start as early as 8 AM (Eastern) / 5 AM (Pacific) to provide support to our international customers.

What We Offer:

• Amazing corporate culture - we walk the walk when it comes to our values!
• FUN company events!
• Company Donation Matching and Volunteer Rewards
• Career Development opportunities and profit sharing bonus

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $21.80 to $29.14

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.