Technical Services Product Manager

Pax8 Philippines Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Pax8 is seeking a Product Manager (Technical Services) to shape internal technology roadmaps and align business needs with technical reality. You will partner with technical specialists and business stakeholders to prioritize work that delivers maximum value and supports Pax8's strategy.

You'll help Pax8 evolve how it uses AI to improve product workflows, create capacity for deeper customer conversations, and drive outcomes across an internal technology landscape.

Qualifications

• Substantial product management expertise turning complex needs into clear priorities and roadmaps.
• Proven roadmap ownership linking initiatives to strategy and outcomes.
• Strong business judgment.

Responsibilities

• Build meaningful technology roadmaps. Turn business goals, internal customer needs and technical realities into clear roadmaps.
• Turn competing demands into clear priorities. Bring structure and judgment to identify greatest value.
• Become a trusted partner to the business. Build relationships across Pax8 with senior leaders and internal users.
• Balance strategy with the unexpected. Deliver planned work while handling urgent interruptions.
• Bring customer problems to life. Define backlogs, user stories and epics with clear outcomes.
• Create visibility and confidence. Use roadmaps and metrics to show progress and capacity.
• Use AI to create capacity for better work, enabling deeper conversations and decisions.

Job description

Product Manager (Technical Services) | Remote, USA | Pax8

Join Pax8 as a Product Manager (Technical Services) and help shape how the technology our people rely on every day evolves, scales and creates greater value across the business.

Shape the technology that powers Pax8

This is product management with a different kind of customer: Pax8 itself. Technical Services is our internal IT organization, responsible for much of the technology and services our people use to get work done. As Product Manager, you'll bring product thinking to that environment, creating clear roadmaps, understanding what our internal customers need and helping technical teams focus their capacity on the work that delivers the greatest business value.

Importantly, this isn't a traditional software Product Manager role supporting software engineering teams or building a commercial product for market. You'll work across a broad and evolving internal technology landscape, partnering with technical specialists and business stakeholders to determine what we should prioritize, why it matters and how it connects to Pax8's strategy.

We're also evolving how we work with AI. At Pax8, AI isn't simply about producing more. It's about creating capacity for better thinking, stronger relationships and more time understanding our customers. You'll have the opportunity to grow alongside that technology and help define what great AI-enabled product management looks like.

Pax8 combines the pace and energy of a technology company with a culture built around curiosity, collaboration and continuous learning. You'll work remotely across the USA while partnering with Technical Services teams and internal stakeholders throughout the organization. Instead of owning a single customer-facing software product, you'll help bring product discipline to the technology ecosystem that enables our people and business to perform at their best.

What you'll be doing

• Build meaningful technology roadmaps. Turn business goals, internal customer needs and technical realities into clear, actionable roadmaps. You'll connect technology priorities back to strategy so stakeholders understand not only what we're doing, but why it matters.
• Turn competing demands into clear priorities. Internal technology creates no shortage of requests. When demand exceeds capacity, you'll bring structure and business judgment to the conversation, helping identify what creates the greatest value and what needs to wait.
• Become a trusted partner to the business. Build relationships across Pax8, from senior leaders to the people using our technology every day. You'll get close to the internal customer experience, understand their challenges and translate those needs into meaningful priorities for Technical Services.
• Balance strategy with the unexpected. Internal IT doesn't always follow the roadmap. You'll help teams continue delivering planned strategic work while responding effectively to the urgent and unexpected without allowing every interruption to become the new priority.
• Bring customer problems to life. Translate desired business outcomes into well-defined product work, including backlogs, user stories and epics. You'll give technical teams clarity around the problem and desired outcome while trusting them to determine the right technical solution.
• Create visibility and confidence. Use roadmaps, metrics and clear communication to help stakeholders understand progress, capacity, priorities and realistic delivery expectations.
• Use AI to create capacity for better work. Use AI-enabled tools thoughtfully to improve product workflows and reduce lower-value administrative work. The goal isn't simply to create more backlog. It's to create space for deeper customer conversations, stronger strategic thinking and better decisions.

The impact you'll make

You'll help Technical Services operate with greater clarity around what matters most and why. By connecting business strategy, internal customer needs and technology capacity, you’ll help Pax8 make smarter decisions about where our technology teams invest their time. You’ll create roadmaps people can understand and trust, strengthen relationships between the business and Technical Services and help ensure our internal technology evolves alongside Pax8. Your impact won't be measured by how many items you can add to a backlog. It'll be measured by how effectively you help the organization decide what deserves to be there.

What you'll bring

We're looking for an experienced product professional who understands technology but doesn't need to be the person engineering the solution. You'll bring:

• Substantial product management expertise, with experience turning complex customer or business needs into clear priorities and roadmaps.
• Proven roadmap ownership, including connecting individual initiatives to broader business strategy and desired outcomes.
• Strong business judgment , part