Technical Service Manager – Heavy Equipment & Hydraulics

Impact Recruitment Ltd; Duluth (MN); On-site; USD 85,000 - 98,000; Full time

Benefits offered by this job

Profit sharing

Full benefits

Direct hire

100% onsite

Job summary

Impact Recruitment Ltd is seeking a hands-on Technical Service Manager for heavy equipment and hydraulics in the Duluth, MN area. The role is 100% onsite with 1st shift hours, offering a permanent, direct-hire path and a salary up to $98,000 per year plus profit sharing.

You will lead technical support, warranty processing, and field service management for excavators, attachments, and material handlers, while collaborating with engineering and sales to tailor solutions for clients.

Qualifications

• 5+ years of hydraulic machinery experience.
• Ability to read electrical and hydraulic schematics.
• Associate degree or Hydraulic certification.
• Strong communication and training skills.
• Stable multi-year tenure with minimal job-hopping.

Responsibilities

• Lead technical support for internal field technicians, dealers, and end-user customers resolving complex hydraulic and mechanical issues.
• Coordinate with engineering, product support and sales to communicate performance data and design improvements.
• Oversee warranty processing, service scheduling, and maintenance of the central service database.
• Develop repair procedures and deliver training sessions for technicians and customers.
• Complete initial field immersion and occasional travel for major trade shows.

Skills

Technical leadership

Hydraulic systems

Diagnostics & schematics

Team training

Field service

Education

Associate degree: Fluid Power

Tools

IFPS certification

ERP software

Job description

Technical Service Manager – Heavy Equipment & Hydraulics

Job Order ID: 4758

Employment Type: Permanent

Salary: $85000-98000/Yr

Web Publication Date: 9/2/2026 12:00:00 AM

Job Location: Duluth, MN 55807

Job Function:

Technical Service Manager – Heavy Equipment & Hydraulics

• Up to $98,000/yr + Profit Sharing
• Duluth, MN Area (100% Onsite)
• 1st Shift / Mon-Fri
• Full-Time / Direct Hire

• Compensation & Earnings: Baseline salary up to $98,000 plus annual profit sharing and full Benefits.
• Unmatched Stability & Culture: Direct-hire role with a high-growth, privately held OEM featuring 10+ year average tenure for 25% of staff, zero-layoff history, and Thursday weekly company breakfasts.
• Technical Focus: Lead point of contact for customer technical support, warranty processing, and field service management—specializing in heavy hydraulic attachments, excavators, and material handlers.
• Travel & Work Model: 100% on-site seat in the Duluth, MN area, with minimal ongoing travel (~3 weeks/yr for trade shows, optional Sweden trips) after an initial 2-3 month field training immersion.
• Strict Requirements: U.S. Citizenship or Permanent Residency (Green Card) required; 5+ years of mobile heavy equipment hydraulic diagnostic background and a stable employment record.

If you are a hands-on technical manager or senior heavy equipment service specialist looking to lead a dedicated department without living out of a suitcase, this opportunity provides an exceptional career home. The employer is a globally recognized, privately held manufacturer specializing in high-performance heavy machinery and advanced work tools. Built on a strong culture of safety, stability, and internal promotion, this organization rejects corporate politics and is renowned for treating their employees like family—evidenced by weekly company breakfasts, frequent appreciation events, and a 25% staff tenure exceeding 10 years—this organization provides a clean, modern, lean manufacturing environment built on innovation and internal promotion.

What You Will Be Doing (Daily Responsibilities)

• Lead Technical Support: Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues.
• Cross-Functional Liaison: Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specs.
• Service & Warranty Management: Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar.
• Technical Training Delivery: Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers.
• Field Immersion & Trade Shows: Complete an initial 2–3 month field immersion alongside experienced techs to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year).

What We Are Looking For (Requirements & Qualifications)

• Hydraulic & Heavy Equipment Mastery: 5+ years of dedicated technical experience with hydraulic machinery (IE excavators, material handlers, or specialized attachments).
• Schematic & Diagnostic Fluency: Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multi-meters, pressure gauges, and flow meters for root-cause fault tracing.
• Education & Credentials: Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience.
• Communication & Training Skills: Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams.
• Career Stability: Solid, progressive employment history demonstrating multi-year tenure (ideally 3–5+ years per employer) without frequent job-hopping.

Preferred Technical Assets (Bonus Skills)

• Dealership & OEM Background: Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer.
• Fluid Power Certification: International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist).
• Warranty & ERP Software: Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases.