Technical Services Manager (Facility Maintenance)

Dave & Buster's Management Corporation, Inc.; Avon (OH); On-site; USD 60,889 - 71,636; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Employee Assistance Program

401(k) matching plan

Free food and gameplay

Growth opportunities with two brands

Job summary

Dave & Buster's Management Corporation, Inc. is seeking a Technical Services Manager/Facility Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact the guest experience.

The role leads a team of 3–6 hourly technicians, oversees maintenance, troubleshooting, and repairs of all facility equipment, and delivers hands-on training to staff in a fast-paced, noisy environment while ensuring clear communication and excellent guest

Qualifications

• 21+ years of age and 3+ years in building maintenance.
• Ability to lead a small team and communicate effectively.
• Knowledge of bowling/pinsetters is a plus and physical capability to handle equipment.

Responsibilities

• Developing and leading a team of 3–6 hourly team members to exceed guest expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing all scheduled and maintenance duties and responding to trouble calls.
• Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians.

Skills

Team leadership

Facility maintenance

Communication

Bowling equipment

Physical ability

Repair skills

Job description

Job Description

THE TECHNICAL SERVICES MANAGER/FACILITY MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

Requirements: 21+ years of age; 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus; ability to move lane maintenance equipment (~250 lbs.); climb ladders; possess the strength required to repair, clean, and maintain facility machines and equipment; ability to lead a team to create a memorable guest experience; true leadership capabilities; not afraid to work in a fast‑paced, noisy environment with distracting conditions; ability to communicate effectively, both orally and in writing.

Typical Work Week

Monday through Friday, 8am to 6pm; weekends and evenings as needed; on call for emergencies during business hours.

Responsibilities

• Developing and leading a team of 3–6 hourly team members to exceed guest expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing all scheduled and maintenance duties and responding to trouble calls.
• Demonstrating proactive leadership by ensuring positive guest experiences and providing hands‑on training to technicians.

Benefits & Perks

• Competitive salary.
• Quarterly bonus program.
• Health, Dental, Vision, Long & Short-term Disability.
• Employee Assistance Program.
• Buster’s Legacy Fund.
• 401(k) matching plan.
• Free food and gameplay.
• Large leadership team and multiple managers per shift.
• Growth opportunities with two brands: Dave & Buster’s and Main Event Entertainment.

Salary Range

$60,889 – $71,636.

Equal Opportunity Employment

We are an Equal Opportunity Employer. We participate in E‑Verify in states where required. EEO is The Law.

Contact Information

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (469) 661‑2695 or [e-mail].