Technical Services Intern: IT Support & Sandbox Labs

Tyler Technologies; Yarmouth (ME); On-site; USD 21,000 - 30,000; Full time

Job summary

Tyler Technologies is seeking Technical Services Interns for our Yarmouth, ME office to gain real-world experience supporting clients of a high-tech software company. You will assist with IT tickets, software installations, sandbox environments for testing, and documentation while receiving guidance from senior team members and the IT Manager.

The internship offers exposure to corporate IT and hosting teams, and participation in team meetings to build a well-rounded experience.

Qualifications

• Basic knowledge of server hardware and network configurations.
• Basic knowledge of Windows Server operating systems (e.g., 2008/2012) and SQL Server.
• Basic knowledge of Windows Active Directory Services.
• Basic knowledge of writing SQL queries.
• Strong customer service skills.

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Skills

Customer service

Server hardware

Windows Server

Active Directory

SQL queries

Job description

Tyler Technologies is seeking Technical Services Interns for our Yarmouth, ME office to gain real-world experience supporting clients of a high-tech software company. You will assist with IT tickets, software installations, sandbox environments for testing, and documentation while receiving guidance from senior team members and the IT Manager.

The internship offers exposure to corporate IT and hosting teams, and participation in team meetings to build a well-rounded experience.