Entry-Level Software Support Specialist

MaineGuide

Yarmouth (ME)

In loco

USD 38.000 - 52.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Tyler Technologies in Yarmouth, ME seeks an Associate Software Support Specialist to provide basic-level software support for clients, focusing on use, functionality, and understanding of our products and databases. This entry-level role emphasizes learning to resolve issues through data analysis, troubleshooting, and effective communication within a collaborative team.

New hires attend an 8-week training class in Yarmouth, with onboarding activities and an incentive plan based on performance.

Competenze

Bachelor's degree or equivalent experience.
Excellent interpersonal and communication skills.
Strong problem-solving and analytical abilities.

Mansioni

Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
Analyzes data reports and web technologies commensurate with training level.
Determines whether to resolve issues personally or refer to a more experienced team member.
Communicates effectively to manage client expectations.
Uses Tyler's client management system to track issue details.
May submit client issues to the development team for resolution as needed.
May create or enhance documentation throughout the support process.
Expands technical skills and knowledge of Tyler products.
Adheres to company policies outlined in the Employee Handbook.
Performs other duties as assigned.