Software Support Internship, Summer 2027

Tyler Technologies, Inc.; Yarmouth, Falmouth (ME, ME); Ibrido; USD 28.000 - 30.000; Tempo pieno

Descrizione del lavoro

Tyler Technologies, Inc. is seeking Software Support Interns for Summer 2027 to join our Yarmouth and Falmouth, ME offices.

You will support clients of a high‑tech software company, assist with IT tickets, software installations, and test environments, and help expand our documentation library. You will work under senior team members and participate in team meetings, gaining practical, real‑world experience in a collaborative IT environment.

Competenze

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Team player with ability to collaborate on technical/business issues.

Mansioni

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Conoscenze

Problem solving

Communication

Teamwork

Formazione

Business/Accounting/Economics majors preferred

Descrizione del lavoro

Software Support Internship, Summer 2027

Software SupportYarmouth,MaineFalmouth,Maine
Salary: USD 20.00 - 22.00 Hourly

Tyler Technologies is looking for Software Support Interns to join our team next summer in our Yarmouth and Falmouth, ME offices! The Software Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with answering incoming support callas, closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Qualifications

• Excellent problem solving and analytical skills
• Excellent oral and written communication skills
• Ability to work effectively with a team of professionals on technical and business issues
• Business, Accounting or Economics majors preferred