Software Support Internship, Summer 2027

Tyler Technologies, Inc.; Overland Park (KS); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Tyler Technologies, Inc. in Maine is seeking Software Support Interns for Summer 2027 at our Yarmouth and Falmouth offices.

The internship provides hands-on experience assisting clients of a high-tech software company, closing IT support tickets, assisting with software installations, and building test environments. Interns will receive guidance from senior team members and participate in team meetings, contributing to documentation and projects while supporting local government and school

Qualifications

• Excellent problem solving and analytical skills.
• Excellent oral and written communication skills.
• Ability to work effectively with a team of professionals on technical and business issues.
• Preference given to juniors in relevant majors.

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Skills

Problem solving

Analytical skills

Written communication

Team collaboration

Education

Business, Accounting or Economics majors preferred

Job description

Software Support Internship, Summer 2027

Tyler Technologies is looking for Software Support Interns to join our team next summer in our Yarmouth and Falmouth, ME offices! The Software Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with answering incoming support callas, closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine | Falmouth, Maine

Travel

0-5%

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Qualifications

• Excellent problem solving and analytical skills
• Excellent oral and written communication skills
• Ability to work effectively with a team of professionals on technical and business issues
• Business, Accounting or Economics majors preferred
• Preference given to juniors

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.