Field Service Engineer III

thyssenkrupp Elevator; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

FSA

HSA

Disability insurance

Life insurance

AD&D coverage

Spouse/Dependent life

Identity theft monitoring

Pet insurance

Employee Assistance Program (EAP)

Tuition reimbursement

401(k) company match

Job summary

TK Elevator in Atlanta is seeking an experienced Field Service Engineer III to provide technical support, manage digital content, and visit sites for hands-on diagnostics and training.

You will contribute to product support materials and ensure guidance flows to field teams.

Qualifications

• Bachelor’s degree or 10 years relevant elevator work experience.
• QEI Certification preferred.
• NEIEP or NEII Certification or equivalent experience.
• OSHA 10hr Certificate.
• Ten years or more elevator work experience.

Responsibilities

• Provides technical assistance to field organization across portfolio via digital content management.
• Leads preparation of product support content for field use.
• Instructs others technically in products and processes.
• Creates digital performance feedback to Operations, Quality, R&D and Manufacturing groups.
• Trains Field Mechanics and Support Engineers (I-III) as needed.
• Be a subject matter expert in one or more product lines and components.

Skills

Customer service

Communication

Problem solving

Analytical skills

Decision making

Microsoft Office

Education

Bachelor’s degree or 10 years elevator experience

QEI Certification

NEIEP or NEII Certification

OSHA 10hr

10+ years elevator experience

Tools

Test equipment

Hand tools

Digital content systems

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator

is currently seeking an experienced Field Service Engineer III in Atlanta, GA.

Responsible for providing technical support to the field organization, digital content management, site visits, written instructions and training with comprehensive knowledge of multiple product lines while supporting the department manager.

ESSENTIAL JOB FUNCTIONS:

• Provides technical assistance to the field organization covering most of the company’s current portfolio via digital content management.
• Leads the preparation of product support content for field use.
• Instructs others technically in products and processes.
• Creates digital performance feedback to the Operations, Quality, R&D Engineering and Manufacturing Groups.
• Trains Field Mechanics and Support Engineers, I-III as needed.
• Must be a subject matter expert in one or more product lines and components.
• Works under the minimal supervision of direct manager.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or higher in a technical field of study or 10 years relevant elevator work experience.
• QEI Certification preferred.
• NEIEP or NEII Certification or equivalent experience.
• OSHA 10hr Certificate.
• Ten (10) years or more equivalent elevator work experience required.
• Strong work experience or education in one of the following: hydraulics, static motor drives, machines, microprocessors and electronics.
• Experience working in digital content & guided diagnostics delivery systems
• Experience working with Quality management & tracking systems.
• Demonstrated ability to work with test equipment and hand tools as required.
• Demonstrated exceptional customer service and problem-solving skills.
• Demonstrated strong decision making and analytical skills.
• Possess the ability to effectively communicate; written and verbal.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continently work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond