Technical Services Coordinator: Dispatch & Projects Lead

Apollo Safety, Inc.; South Dakota; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Professional development and training

Career advancement opportunities

Stable, growing company

Job summary

Apollo Safety, Inc. in Fall River, MA is seeking a highly organized Technical Services Coordinator to act as the hub between customers, field technicians, sales, and internal teams.

You will ensure timely delivery of calibration services, repairs, installations, and service projects, while growing into leadership roles. The role offers a growth trajectory toward Technical Services Management or an Assistant Director of Operations, with a focus on coordinating complex schedules, training, and

Qualifications

• 3+ years of experience in scheduling, dispatching, customer service, project coordination, service administration, or related roles.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and Microsoft 365.

Responsibilities

• Coordinate daily, weekly, monthly, and long-range schedules for field service technicians.
• Schedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visits.
• Maintain service schedules and customer commitments up to one year in advance.
• Assign technicians based on skills, certifications, customer requirements, and geographic location.
• Coordinate customer training sessions and on-site technical service visits.
• Manage emergency service requests and scheduling changes.

Skills

Scheduling & Dispatch

Customer Service

Project Coordination

Operations Support

MS Office Proficiency

Education

Assoc./Bachelors in Business/Operations/Communications

Tools

CRM/ERP Systems

Job description

Apollo Safety, Inc. in Fall River, MA is seeking a highly organized Technical Services Coordinator to act as the hub between customers, field technicians, sales, and internal teams.

You will ensure timely delivery of calibration services, repairs, installations, and service projects, while growing into leadership roles. The role offers a growth trajectory toward Technical Services Management or an Assistant Director of Operations, with a focus on coordinating complex schedules, training, and