Technical Services Coordinator — Customer Support & Tech

Ziegler Cat; Shakopee (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

9 paid holidays

401(k) plan with company match

HSA (Health Savings Account)

Disability insurance

Parental & Funeral leave

Fitness membership discount

Education assistance

Job summary

Ziegler CAT is seeking a Technical Services Coordinator to join our growing team in Minnesota. This entry-level role supports customers and end-users, becoming an expert on Ziegler technology and equipment.

You will be the first line of technical support and work with Technical Support, Service, Parts, and Rental teams to resolve requests. Key duties include handling calls, creating support tickets, researching issues, and assisting with training content.

Qualifications

• HS diploma or GED required; associate degree preferred
• Technical or bachelor’s degree preferred (2-year tech or 4-year)
• Strong computer skills with MS Office applications
• Clear communication and customer service focus
• Basic technical knowledge related to product line is preferred
• Willingness to work nights and weekends

Responsibilities

• Answer technical support calls and log tickets in the ticketing system
• Resolve basic technical support requests for Ziegler equipment
• Research and escalate more complex issues with senior staff
• Assist with training and administrative duties for support activities
• Develop product knowledge and create resources on current products
• Coordinate with Parts, Rental, and Services for customer calls and data sharing
• Report product issues and updates to senior staff
• Generate metrics and reports for the technical support department
• Support warranty claim processes and related documentation

Skills

Customer service

Excellent communication

MS PowerPoint

MS Excel

MS Word

Education

High School Diploma or GED

2-year technical or 4-year bachelor’s degree preferred

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Ziegler CAT is seeking a Technical Services Coordinator to join our growing team in Minnesota. This entry-level role supports customers and end-users, becoming an expert on Ziegler technology and equipment.

You will be the first line of technical support and work with Technical Support, Service, Parts, and Rental teams to resolve requests. Key duties include handling calls, creating support tickets, researching issues, and assisting with training content.