Product Support & Process Analyst

Ziegler Cat; Minneapolis (MN); On-site; USD 36,988 - 44,372; Full time

Benefits offered by this job

Health Insurance

PTO 15 days (first year)

9 paid holidays

401(k) with company match

HSA contributions

Disability insurance

FSA & EAP

Parental Leave

Education Assistance

Job summary

Ziegler Cat is seeking an administrative support professional in Minnesota to manage reporting, data analysis, and user support across the organization. The role requires strong communication, organizational skills, and the ability to train others on systems and processes.

The candidate will assist with system upgrades, maintain documentation, and produce business analytics to evaluate marketing and service campaigns. Local travel and on-site collaboration are expected.

Qualifications

• 2-year degree required, 4-year degree preferred.
• 1–3 years administrative or user support experience.
• Strong written and verbal communication skills.
• Basic Microsoft Office and Dealer Business Systems experience.
• Thrives in a fast-paced work environment.
• Great organizational skills.

Responsibilities

• Submit daily, weekly, and monthly reports and distribute output.
• Retrieves and analyzes system data for various users.
• Provide training in one‑on‑one, group or Web‑Ex settings on existing and new systems.
• Assist in system upgrades and maintaining procedures.
• Produce analytics reports to track campaign performance.

Skills

Strong communication

Attention to detail

Organizational skills

Teamwork

Education

2-year degree required

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Ziegler Cat is seeking an administrative support professional in Minnesota to manage reporting, data analysis, and user support across the organization. The role requires strong communication, organizational skills, and the ability to train others on systems and processes.

The candidate will assist with system upgrades, maintain documentation, and produce business analytics to evaluate marketing and service campaigns. Local travel and on-site collaboration are expected.