Principal Premium Services Engineer

US HealthCare Careers; Miami (FL); On-site; USD 130,000 - 170,000; Full time

Job summary

US HealthCare Careers seeks a Principal Premium Services Engineer to ensure customers have uninterrupted access to critical performance data across server, OS, virtualization, cloud, security, and big data environments.

You will collaborate with customers to troubleshoot issues, interface with internal teams, and develop technical content for best practices while delivering high-quality, hands-on support at client sites. Travel up to 25% will be required.

Qualifications

• Bachelor's degree in Computer Science/Network Security or equivalent.
• 7+ years in network management supporting external enterprise customers.
• 2+ years in high touch or managed customer support environment.
• Proven expertise in customer relationship and management.
• Experience in enterprise or service provider network management environments preferred.
• Experience working onsite at customer locations and cooperatively with HQ teams.
• Demonstrated ability to identify and resolve complex network and systems issues.
• Cisco Certification (CCNA minimum, CCNP preferred).
• Linux Certification (RHCSA or equivalent).
• Knowledge of Windows and Linux operating system environments.
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to travel up to 25%.
• Project Management Certification (PMP) is preferred.
• VMware Certification is a preferred.
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred.

Responsibilities

• Collaborate with customers to troubleshoot and resolve complex network and product related issues.
• Interface with internal world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns.
• Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
• Provide guidance to customers on network management strategies and best practices.
• Deliver high-quality, hands-on support.

Skills

Network management

Customer relationship

Troubleshooting

Technical documentation

Onsite client support

Education

Bachelor's Degree in Computer Science/Network Security

Tools

CCNA

CCNP

RHCSA

Windows

Linux

VMware

Dell DOSD

Job description

Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.

• Collaborate with customers to troubleshoot and resolve complex network and product related issues
• Interface with internal world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
• Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
• Provide guidance to customers on network management strategies and best practices
• Deliver high-quality, hands-on support

Requirements

• Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
• 7+ years in network management supporting external enterprise customers
• 2+ years in high touch or managed customer support environment
• Proven expertise in customer relationship and management
• Experience in enterprise or service provider network management environments preferred.
• Experience working onsite at customer locations and cooperatively with HQ teams
• Demonstrated ability to identify and resolve complex network and systems issues
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHCSA or equivalent)
• Knowledge of Windows and Linux operating system environments
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to travel up to 25%
• Project Management Certification (PMP) is preferred
• VMware Certification is a preferred
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred