Technical Service Trainee - Grow as a Customer Tech SME

Sherwin-Williams; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Sherwin-Williams in the United States is seeking a Technical Service professional to provide support to customers and sales teams, troubleshoot product usage, and train users on basic applications.

The role focuses on delivering practical product guidance, resolving common questions, and collaborating with cross-functional teams to improve quality and efficiency while expanding customer relationships in the territory.

Qualifications

• Must have a High School diploma or GED equivalent.
• Must be bilingual in Spanish.
• Basic math skills and computer knowledge for inputting and data analysis.

Responsibilities

• Attend customer and prospects calls to deliver customer service and technical support to customers in territory, region, etc.
• Work with internal groups/departments to ensure product quality, service, and delivery meet or exceed customer expectations
• Support resolution of customer complaints in accordance with company policies and procedures
• Respond to basic questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations, limited problem solving, and direct supervision.
• Support product trials to ensure customer's knowledge and understanding
• Work to become a Subject Matter Expert (SME) to ensure customer understands products, applications, and solutions via product demonstrations, presentations, etc.

Skills

Bilingual Spanish

Basic math knowledge

Computer literacy

Education

High School diploma or GED

Job description

Sherwin-Williams in the United States is seeking a Technical Service professional to provide support to customers and sales teams, troubleshoot product usage, and train users on basic applications.

The role focuses on delivering practical product guidance, resolving common questions, and collaborating with cross-functional teams to improve quality and efficiency while expanding customer relationships in the territory.