Field Technical Services Specialist - Coatings

Sherwin-Williams; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Sherwin-Williams seeks a Technical Services Representative to deliver on-site product and application support, travel up to 75% to customer sites, troubleshoot issues, and coordinate with sales, R&D, and operations teams. The TSR will ensure customer-centric service and provide technical solutions across multiple sites.

The role requires coatings experience, strong communication, and problem-solving abilities, with opportunities for bonuses and long-term incentives based on performance.

Qualifications

• Minimum 1 year coatings experience.
• Must be able to travel up to 75%.
• Must have a high school diploma or equivalent.

Responsibilities

• Provide product and application support at customer sites.
• Troubleshoot product or service issues and coordinate with other departments.
• Train customers on product usage and color matching equipment.
• Maintain and upload demonstrations and line surveys records.

Skills

Customer service

Field travel

Technical support

Communications

Problem solving

Tools

Salesforce

Job description

Sherwin-Williams seeks a Technical Services Representative to deliver on-site product and application support, travel up to 75% to customer sites, troubleshoot issues, and coordinate with sales, R&D, and operations teams. The TSR will ensure customer-centric service and provide technical solutions across multiple sites.

The role requires coatings experience, strong communication, and problem-solving abilities, with opportunities for bonuses and long-term incentives based on performance.