Technical Service Support Leader, North America

Lely North America; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Lely North America seeks a Manager Technical Service Support to lead the North American TSS teams, driving performance, capability development, and continuous improvement. You will coach and develop staff who support Lely Centers and NA business teams, ensuring high service levels and stakeholder satisfaction.

You will collaborate with global support teams and regional development managers, shaping policy and process through close partnership with HR and leaders, with travel of roughly 30–40%

Qualifications

• Bachelor's degree in business management or engineering or related field.
• Minimum ten years of progressively responsible experience in technical services, service management, or a related field is preferred.
• Prior experience leading and developing team members is preferred.

Responsibilities

• Lead and develop Technical Service Support and related teams.
• Align departmental priorities with company strategy and dealer development program.
• Develop and implement technical programs to strengthen service excellence across Lely Centers.
• Coordinate Technical Service Support capabilities with global departments and divisions.

Skills

Leadership

Coaching

Relationship building

Communication

Analytical thinking

Presentation skills

Education

Bachelor's degree in business management or engineering

Tools

IoT platforms

Cloud-based systems

Microsoft Office

Networking

Job description

Lely North America seeks a Manager Technical Service Support to lead the North American TSS teams, driving performance, capability development, and continuous improvement. You will coach and develop staff who support Lely Centers and NA business teams, ensuring high service levels and stakeholder satisfaction.

You will collaborate with global support teams and regional development managers, shaping policy and process through close partnership with HR and leaders, with travel of roughly 30–40%