Regional Tech Support Leader | Hybrid & Stakeholder Focus
Talon Professional Services
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Job summary
Talon Professional Services is seeking a highly experienced Technology Support Service Manager to elevate regional technology support operations across the Americas. You will partner with senior leaders to deliver reliable IT services, manage incidents, and drive continuous improvement in a global environment.
In this hybrid role, you will coordinate with cross-functional teams and vendors to optimize service delivery, guide ITSM best practices, and influence technology adoption at a senior
Qualifications
- Extensive experience in IT service delivery or support within a large, international organization.
- Experience with managing outsourced service providers and vendors.
- Strong troubleshooting skills for infrastructure and end-user technology issues.
- Excellent stakeholder management and communication abilities.
- Hands-on knowledge of core support technologies including Microsoft 365, Windows, Active Directory, networking fundamentals, and conferencing platforms.
- Familiarity with enterprise service management platforms like ServiceNow.
- Proactive incident management and service improvement.
Responsibilities
- Lead delivery of technology services across the Americas and partner with senior stakeholders to align on strategy.
- Coordinate cross-functional teams and vendors to ensure reliable incident response and service delivery.
- Drive continuous service improvements and adoption of ITSM best practices across global operations.
- Collaborate with leadership to optimize performance and stakeholder satisfaction.
Skills
Education
Tools
Job description
Talon Professional Services is seeking a highly experienced Technology Support Service Manager to elevate regional technology support operations across the Americas. You will partner with senior leaders to deliver reliable IT services, manage incidents, and drive continuous improvement in a global environment.
In this hybrid role, you will coordinate with cross-functional teams and vendors to optimize service delivery, guide ITSM best practices, and influence technology adoption at a senior
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