Technical Service Specialist - Warranty & Field Support

ANA; Henderson (NV); On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Employee Assistance Program

Job summary

ANA in Henderson, Nevada, is looking for a Technical Service Specialist to provide exceptional support to our customers. This role involves troubleshooting technical issues via calls and emails, preparing parts for service, and maintaining customer relationships.

Ideal candidates will have hands-on mechanical experience and a strong understanding of generators and air compressors. Benefits include competitive pay, 401k contributions, and medical insurance, making it a fantastic opportunity for problem solvers.

Qualifications

• Hands-on experience or mechanical specialty training is essential.
• Trade school certification in engines or mechanical systems preferred.
• Working knowledge of generator controllers is required.

Responsibilities

• Assist customers with technical troubleshooting over phone and email.
• Research and provide solutions for technical issues.
• Prepare parts for service setup before use by customers.

Skills

Mechanical specialty training

Electrical troubleshooting

Ability to read electrical wiring diagrams

Experience with generators

Experience with air compressors

Education

Trade school certification

Tools

Digital multimeter

Generator controllers

Job description

ANA in Henderson, Nevada, is looking for a Technical Service Specialist to provide exceptional support to our customers. This role involves troubleshooting technical issues via calls and emails, preparing parts for service, and maintaining customer relationships.

Ideal candidates will have hands-on mechanical experience and a strong understanding of generators and air compressors. Benefits include competitive pay, 401k contributions, and medical insurance, making it a fantastic opportunity for problem solvers.