Onsite Technical Service Specialist – Generators & Compressors

ANA; Spartanburg (SC); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Employee Assistance Program

Employee Appreciation Programs

Job summary

ANA in Spartanburg, South Carolina is seeking a Technical Service Specialist to join onsite. You will handle inbound calls/emails, provide technical troubleshooting, and support the warranty and parts teams while traveling up to 5% locally.

This role requires mechanical background and knowledge of generators and air systems, with a customer-first attitude and strong communication skills. The position is fully onsite, Monday–Friday 8:00 a.m.

Qualifications

• Mechanical specialty training or equivalent hands‑on experience.
• Trade school certification with a focus on engines or mechanical systems preferred.
• Working knowledge of generator controllers.
• Experience with generators and air compressors.
• Ability to read and interpret electrical wiring diagrams.
• OSHA 10 certification preferred.

Responsibilities

• Make ANA Customers' World Easier.
• Answer inbound telephone calls, emails, and texts, helping resolve customer service and support issues.
• Research technical issues with the help of internal and external resources.
• Use a computer and multiple engine and controller software programs to provide technical support and standard computer skills, administrative, and trackability work.
• Develop new service processes as needed.
• Communicate technical information in easy-to-understand language.
• Assist all company departments with technical assistance for ANA products and accessories.
• Maintain the customer warranty system.
• Prepare parts that need Service Set-up before use by the customer.
• Occasional travel to locations to perform service work and conduct training on generators and air compressors.
• Be available for afterhours call coverage on a predetermined schedule.
• Track customer calls (all service contacts in the appropriate system for accurate record‑keeping).
• Elevate problems to management appropriately.
• Answer Support phone line (Primary).
• Manage [e-mail] email account (Primary).
• Service customers’ equipment on site as needed (including equipment brought to ANA).

Skills

Mechanical aptitude

Generator experience

Electrical diagrams

Education

Trade school certification (engines)

Mechanical specialty training

Tools

Engine/controller software

Job description

ANA in Spartanburg, South Carolina is seeking a Technical Service Specialist to join onsite. You will handle inbound calls/emails, provide technical troubleshooting, and support the warranty and parts teams while traveling up to 5% locally.

This role requires mechanical background and knowledge of generators and air systems, with a customer-first attitude and strong communication skills. The position is fully onsite, Monday–Friday 8:00 a.m.