Technical Service Representative 1

agoc; Butler (Butler County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage with benefits

Medical, Dental and Vision insurance

Award-winning, positive work enviro n

Opportunity for advancement

Employee recognition programs

401(k) plan participation

Job summary

Armstrong Group in the United States is seeking motivated customer service professionals to join our Fall 2026 class. This family-owned company delivers competitive hourly wages and is committed to employee growth.

You will resolve inquiries by phone, troubleshoot internet and device issues, and document work orders accurately. The role requires a high school diploma or GED, strong computer and typing skills, and solid communication.

Qualifications

• High school diploma or GED; certifications or degrees preferred.
• Advanced computer skills; ability to navigate multiple windows.

Responsibilities

• Resolve customer inquiries by telephone.
• Troubleshoot internet and telephone issues.
• Support email platforms including webmail and mobile devices.
• Enter work orders and update customer accounts accurately.
• Troubleshoot wired/wireless networks including Plume and Armstrong devices.
• Meet/exceed CSR KPI targets (ATT, ACW, AHT, FCR).
• Meet/exceed A360 call quality program targets.
• Follow training materials to resolve issues.
• Accept and process customer payments.

Skills

Customer service

Communication

Computer skills

Typing

Security software

Education

High school diploma or GED

Tools

Desktop OS

Mobile OS

Security software

Job description

Looking for a company where your contributions are valued and your growth is encouraged?

Join a family-owned company that is a leader in our industries and committed to the success of our employees. We provide opportunities to learn, grow and build a rewarding career while making a meaningful contribution to our continued success.

OUR NEXT CLASS ANTICIPATED START DAY IS: Fall 2026 Date TBD (Class date and time are subject to change)

What's In It For You:

• Competitive hourly wage with free/discounted services
• Medical, Dental and Vision insurance available day
• Award-winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

What You'll Be Doing:

• Resolve customer inquiries over the telephone
• Proficient handling of internet and telephone troubleshooting inquiries
• Support email platforms including webmail, mobile devices, and software clients
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Additional duties or responsibilities may be assigned as necessary
• Accept and process customer payments

What You'll Need:

• High school diploma or general education degree (GED) is required; Certifications or degrees preferred
• Advanced computer skills are required; proficiency navigating between multiple windows is necessary
• Strong typing, verbal and written skills are necessary for success
• Familiarity with desktop and mobile operating systems as well as security software packages
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.