Technical Service Representative

Fresenius Kabi USA; Warrendale (Allegheny County); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401K with company contribution

Wellness program

Job summary

Fresenius Kabi USA in Warrendale is seeking a candidate for product traceability and inventory control within their Service Depot. You will execute SAP and APRISO transactions to ensure system accuracy and compliance.

The ideal candidate possesses a High School Diploma or GED, excellent communication and Microsoft Suite skills. This role also includes regular interaction with customers, ensuring a high level of service and operational efficiency.

We offer a competitive salary and benefits package, including medical and 401K with company contributions.

Qualifications

• Proficient in Microsoft Word and Excel with excellent typing skills.
• Strong organizational skills and ability to work in a fast-paced environment.
• Adaptable to business needs and able to multi-task effectively.

Responsibilities

• Manage service orders in SAP/APRISO ensuring full traceability.
• Analyze system reports for product status and workflow.
• Maintain spare parts inventory levels and alignment with physical stock.
• Communicate with departments for information flow and alignment.

Skills

Excellent communication skills

Proficient in Microsoft Suite (Word, Excel)

Organized and detail-oriented

Customer-facing skills

Education

High School Diploma / GED

Tools

SAP

APRISO

Job description

Job Summary

Salary: $23.00 to $25.00 Per Hour, dependent on experience.

This position owns product traceability and spare parts inventory control within the Service Depot. Responsibilities include executing all APRISO and SAP transactions related to product receipt, movement, repair status, and shipment to ensure 100% system accuracy and regulatory compliance. The role also maintains spare parts inventory levels, initiates replenishment orders, performs cycle counts, and ensures alignment between physical inventory and system records to prevent operational disruption. This role also includes regular customer-facing responsibilities, requiring strong communication skills and a professional demeanor when interacting with internal and external stakeholders to support Service Depot operations and ensure a high level of customer service.

Please note: This position cannot provide employment-based immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States for any employer and must be able to maintain that authorization for the entire duration of employment without requiring employer sponsorship at any time, including in the instance when your current work authorization expires.

Responsibilities

• Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability.
• Generate and analyze system reports to monitor product status and workflow progression throughout the service process.
• Execute SAP transactions to accurately move products through required service stages and out of the Service Depot in accordance with established procedures.
• Prepare and distribute daily, weekly, and monthly SAP reports to support operational visibility and performance tracking.
• Manage and maintain appropriate spare parts inventory levels to support Service Depot operations, including monitoring stock levels, initiating replenishment orders, and ensuring system and physical inventory alignment.
• Coordinate and communicate with cross-functional departments to ensure alignment and effective information flow between the Service Depot and internal/external stakeholders.
• Maintain and control LVP Refurbish and Loaner pool inventory, ensuring availability, accurate tracking, and proper system documentation.
• Perform additional administrative duties and support special projects as assigned.
• All employees are responsible for ensuring compliance with company documents, programs, and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per their roles and responsibilities.

Requirements

• High School Diploma / GED
• Excellent written, typing, and oral communication skills required.
• Must be proficient in Microsoft Suite: Word and Excel.
• ERP experience preferred but will train ideal candidate.
• Customer-facing skills, requiring excellent communication ability and a professional demeanor.
• Well organized and detail oriented.
• Must be able to work in fast‑paced environment, multi‑task and flexible in shift coverage as necessary.
• Works well in team environment.
• Adapt to needs of the business and conditions as needed.

Benefits

We offer an excellent salary and benefits package including medical, dental, and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.