Technical Service Representative

Industry Analysts, Inc.; Cartersville (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

RJ Young is seeking a Technical Service Representative to perform hands-on repair and maintenance of multifunctional office equipment at customer sites in Cartersville, GA. The role focuses on field-based hardware service rather than IT help-desk tasks.

The TSR will handle repair and preventive maintenance of copiers, printers, scanners, and fax machines, with occasional basic network setup for print/scan functionalities to keep machines running and customers satisfied.

Qualifications

• Experience servicing office equipment such as copiers, printers, scanners, and fax machines.
• Ability to troubleshoot hardware issues in the field.
• Some basic network setup for print/scan connectivity.

Responsibilities

• Repair and maintain multifunctional office equipment at customer sites.
• Diagnose malfunctions and perform parts replacement as needed.
• Assist customers with basic network connectivity for printing/scanning.

Skills

Hands-on repair

Field service

Customer support

Tools

Printer maintenance tools

Job description

Dealer: RJ Young Category: Service Technician Location: Cartersville, GA Type: Full-Time Posted: 2026-09-24

Be the Hands-On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Scholarships for Veterans and their Families

BTA Disaster Grant Donation

BTA established the association’s Disaster Grant Program in 1992 to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster.