Technical Service Representative

SNF Holding Company; Texas (NJ); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Service Representative, where you'll manage customer polymer projects and ensure product integrity. This dynamic role involves evaluating fluid properties, providing solutions to plant operators, and assisting with equipment installations. You'll have the opportunity to enhance customer satisfaction and contribute to sales growth while attending trade shows and training events. With a strong emphasis on teamwork and collaboration, this position offers a chance to make a significant impact in the water/wastewater industry. If you're a motivated self-starter with excellent communication skills and a passion for customer service, this is the perfect opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Coverage

401(k) Savings Plan

Vacation Days

Paid Holidays

Tuition Reimbursement

Employee Development & Training

Vehicle Reimbursement Program

Qualifications

• Bachelor's degree in a science-related field is required.
• 2-5 years of technical service experience, preferably in water/wastewater.

Responsibilities

• Evaluate fluid properties of polymer projects and provide technical assistance.
• Assist in maintaining and installing polymer make-down equipment.

Skills

Technical Service Experience

Customer Service

Team Development

Excellent Communication Skills

Problem-Solving

Education

Bachelor's Degree in Science

Job description

SUMMARY:

The Technical Service Representative will be responsible for managing the integrity of various customer polymer projects in the field. They will ensure that SNF Holding Company's products and polymer make-down equipment is performing to established standards by visiting the customer site and providing solutions for the customer to problems as they arise.

LOCATION: Home Office- Dallas – Ft. Worth / Houston Metroplex.

RESPONSIBILITIES:

• Evaluate fluid properties of polymer projects.
• Provide technical assistance and solutions to the customer's plant operators and maintenance personnel in the field.
• Assist in maintaining and installing polymer make-down equipment, including initial start-ups.
• Participate in creating additional sales in field locations by providing solutions to customer initiatives.
• Attend trade shows, company-sponsored customer training, and promotions to grow volume and customer satisfaction.
• Develop and maintain a high level of general knowledge of the products and services offered by SNF.
• Maintain the confidentiality of the Company's products, customers, and proprietary information.
• Assure that SNF product performance complies with all federal, state, customer, and regulatory compliance.
• Follow all Company and customer safety compliance policies.

Requirements

• A Bachelor's Degree is required, preferably in a science related field.
• A minimum of two to five years successful, and progressive technical service experience is required, preferably in the water/wastewater industry.
• Ability to develop and further customer service and enhance the sales force's efforts in achieving company objectives.
• Strong orientation to team development and the ability to support and collaborate with the sales staff.
• Excellent written, verbal, and presentation skills.
• Confident, bright, articulate, innovative, highly motivated, and self-starter with a high energy level.
• Ability to travel, including overnight travel.

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Coverage
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training
• Vehicle Reimbursement Program