Member Service Representative (Remote)

MedStar Health; North Richland Hills (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

MedStar Health is looking for a passionate Member Service Representative for a remote role in North Richland Hills, Texas. This position involves providing exceptional support to members, resolving inquiries, and ensuring a positive experience. Competitive pay, flexible schedules, and a collaborative team culture await you. Apply now to make a difference!

Benefits

Flexible schedule setup

Training and career development

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Transportation benefits

Employee Assistance Program

Qualifications

• 1-2 years of recent customer service experience preferred.
• Ability to work in a fast-paced, high-volume call center environment.
• Professional written and verbal communication skills.

Responsibilities

• Provide exceptional support to members and potential members.
• Answer inquiries and resolve issues.
• Perform transactions for various accounts.

Skills

Communication

Problem Solving

Attention to Detail

Organizational Skills

Computer Knowledge

Education

High School Diploma/GED

Job description

We're Hiring: Member Service Representative (Remote)

Location: North Richland Hills, Texas

Job Type: Full-Time Contract to Hire | Work-from-Home | Competitive Pay + Benefits

About the Role:

Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we'd love to meet you!

As a Member Service Representative, you'll be the friendly face (or voice!) of our organization—helping members with questions, resolving concerns, and ensuring every interaction leaves them smiling. You'll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth.

What You'll Do:

1. Provide exceptional support to members and potential members.
2. Answer inquiries, resolve issues, and guide members through our services.
3. Provide information regarding Client's products and services.
4. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts.
5. Bring positive energy and a problem-solving mindset to every interaction.

What We're Looking For:

1. Excellent communication skills.
2. Passion for helping people and solving problems.
3. Strong attention to detail and organizational skills.
4. Comfortable using technology and learning new tools.
5. Ability to work in a fast-paced environment.
6. Ability to handle high-volume calls.
7. Previous customer service experience is a plus!

Qualifications:

1. High School Diploma/GED required.
2. 1-2 years of recent customer service experience working directly with customers (call center, collections, banking).
3. Ability to work in a fast-paced, high-volume call center environment.
4. Willingness to help others and navigate difficult conversations.
5. Professional written and verbal communication skills.
6. Strong computer knowledge and data entry/typing skills.

Schedule:

1. Full-time, 40 hours per week (must have 6-day availability).
2. Multiple shift times available (start times between 9AM - 11AM CST).
3. Monday-Saturday or Sunday-Friday shifts (1 fixed day-off and 1 rotating day-off).
4. Must have a 9.5-hour window of flexibility to work.
5. Schedules are provided two weeks in advance.

What You'll Get:

1. 100% remote work (may be asked to report to the office if needed).
2. Flexible schedule setup.
3. Training and career development.
4. Competitive pay + benefits.
5. A supportive, inclusive, and fun team culture.

Ready to Join Us?

We're excited to meet people passionate about making a difference. If that sounds like you, click "Apply Now" and let's start the conversation!

Pay and Benefits:

The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type:

This is a hybrid position in North Richland Hills, TX.

Application Deadline:

July 4, 2025

About TEKsystems:

We help clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients—including 80% of the Fortune 500—we are a leader in Full-Stack Technology Services, Talent Services, and real-world application. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.