Member Service Representative (Remote)

TEKsystems, Inc.; North Richland Hills (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Member Service Representative in a fully remote capacity. In this role, you will assist members with inquiries, resolve issues, and facilitate exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and be part of a supportive team culture, where your contributions truly matter.

Benefits

Flexible scheduling

Training and career development opportunities

Competitive pay + benefits

Supportive, inclusive team culture

Qualifications

• 1-2 years of customer service experience desired.
• Ability to work in a high-volume call center environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional support to members.
• Resolve inquiries and guide members through services.
• Perform transactions for various accounts.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Organizational skills

Technology familiarity

Education

High School Diploma/GED

Job description

We're Hiring: Member Service Representative (Remote)

Location: North Richland Hills, Texas

Job Type: Full-Time Contract to Hire | Work-from-Home | Competitive Pay + Benefits

About the Role:

Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we’d love to meet you!

As a Member Service Representative, you’ll be the friendly face (or voice!) of our organization—helping members with questions, resolving concerns, and ensuring positive interactions. You’ll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth.

What You'll Do:

1. Provide exceptional support to members and potential members.
2. Answer inquiries, resolve issues, and guide members through our services.
3. Provide information regarding Client's products and services.
4. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
5. Bring positive energy and a problem-solving mindset to every interaction.

What We're Looking For:

• Excellent communication skills.
• Passion for helping people and solving problems.
• Strong attention to detail and organizational skills.
• Comfortable using technology and learning new tools.
• Ability to work in a fast-paced environment.
• Ability to handle high-volume calls.
• Previous customer service experience is a plus!

Qualifications:

• High School Diploma/GED required.
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking).
• Ability to work in a fast-paced, high-volume call center environment.
• Willingness to help others and navigate difficult conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge and data entry/typing skills.

Schedule:

• Full-time, 40 hours per week (must have a 6-day availability to work).
• Multiple shift times available (start times between 9AM - 11AM CST).
• Monday - Saturday or Sunday - Friday schedule (one fixed day off and one rotating day off).
• Must have 9.5 hours of flexibility to work.
• Schedules are provided two weeks in advance.

What You'll Get:

• 100% remote work, with potential in-office reporting if needed.
• Flexible scheduling.
• Training and career development opportunities.
• Competitive pay + benefits.
• Supportive, inclusive, and fun team culture.

Ready to Join Us?

We’re excited to meet passionate individuals eager to make a difference. If that’s you, click Apply Now and start the conversation!

Pay and Benefits:

The pay range is $19.50 per hour.

Benefits include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, and PTO. Eligibility depends on job classification and employment length. Benefits are subject to change.

Workplace Type:

This is a hybrid position in North Richland Hills, TX.

Application Deadline:

Closing date is July 4, 2025.

About TEKsystems:

We partner in transformation, helping clients activate ideas and solutions. With 80,000 employees and over 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia, we lead in full-stack technology services and talent solutions. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or characteristic protected by law.