Customer Service Representative

Contractor In Charge; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the home service industry is seeking an organized and efficient Customer Service Representative. In this flexible work-from-home role, you will be responsible for answering calls and providing excellent customer support, ensuring a professional and courteous experience. The ideal candidate will have strong communication skills and the ability to multitask effectively. With competitive salary and various benefits, this position offers a great opportunity for growth and advancement.

Benefits

Competitive salary - starting at $17/hour

Medical Benefits after 90 days

Retirement Savings Plan

Vacation Pay

Paid training

Incentive programs

Advancement Opportunities

Qualifications

• High School Diploma/GED required.
• Exceptional verbal and written communication skills.
• Experience with scheduling software is a plus.

Responsibilities

• Answer all incoming calls as the initial point of contact.
• Guide customers to the best service-solution for their home.
• Conduct follow-up calls to assess customer needs.

Skills

Communication

Customer Service

Multitasking

Detail Orientation

Computer Literacy

Education

High School Diploma/GED

Tools

Microsoft Office

ServiceTitan

FieldEdge

Housecall Pro

Job description

Customer Service Representative

Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them !

Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

What We Offer:

• Competitive salary - starting at $17/hour
• Medical Benefits -available after 90 days!
• Retirement Savings Plan
• Vacation Pay
• Paid training
• Incentive programs
• Advancement Opportunities

Responsibilities:

• Answer all incoming calls, as the initial point of contact
• Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

Requirements:

• High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Work Schedule:

• This entry-level work-from-home job works aflexible scheduledepending on business needs.

We are an equal opportunity employer

Do you live in one of the following states; Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia?* Yes No