Technical Service Representative

RJ Young Company; Gulfport (MS); On-site; USD 35,000 - 52,000; Full time

Job summary

RJ Young Company is seeking a Technical Service Representative to perform hands-on hardware repair and basic network setup at customer sites. The role focuses on copiers, printers, scanners, and fax machines, with an emphasis on keeping equipment running and customers satisfied.

The TSR will travel between customer locations daily, work in various environments, and provide training and support to end users as needed.

Qualifications

• Must have a high school diploma or equivalent.
• Hands-on repair and maintenance of office equipment.
• Ability to travel daily to customer sites for servicing.

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines.
• Perform preventive maintenance and part replacements.
• Set up devices to print/scan on basic networks (network knowledge helpful).
• Provide basic training to end users on hardware functions.
• Work independently in the field and maintain service records and reports.

Skills

Mechanical aptitude

Electrical troubleshooting

Field service

Customer service

Problem solving

Education

High school diploma

Equivalent education

Job description

Be the Hands-On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support— not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Role Is All About Hardware—You’ll:

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

Why You’ll Love It:

• You're not stuck at a desk—you're out solving real problems hands-on
• Every day is different, with new challenges and new customers
• You’ll get training and support to keep learning and advancing
• You’re part of a team that values craftsmanship, service, and reliability

This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

• Must be able to drive long distances to service a device.
• Must be able to carry a tool bag weighing up to 30lbs.
• Must be able to lift to 100lbs to assemble some device components.
• Must be able to move equipment (machines typically have casters) to access components.

Position Type/Expected Hours of Work

• Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
• Special circumstances may require the need to work late or on a weekend.
• Occasional travel on weekends for manufacturer training.

Travel

• Daily travel between customer locations.
• Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

High School or better in N/A.

Preferred

Technical/other training or better in General Studies.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Skills

Required

Accountability

Expert

Communication

Expert

Expert

Creative Thinking

Expert

Customer Service

Expert

Interpersonal Skills

Expert

Problem Solving

Expert

Self-Management

Expert

Education

Required

High School or better in N/A.

Preferred

Technical/other training or better in General Studies.