Technical Service Representative

CTS Cement Manufacturing Corporation; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

CTS Cement Manufacturing Corporation in Cincinnati, OH, is seeking a Technical Service Representative. This full-time, on-site role provides technical support to customers and distributors, answers product questions, assists with applications, and troubleshoots field issues.

You will document cases, collaborate with engineering and sales, conduct product demonstrations or trainings, support customer satisfaction initiatives, and maintain technical resources such as data sheets, FAQs, and

Qualifications

• Strong technical services and support skills with construction materials knowledge.
• Customer service focus with clear communication and follow-through.
• Troubleshooting to diagnose product or application issues in-field or remotely.
• Familiarity with construction, concrete or building materials beneficial.
• Excellent verbal and written communication for diverse audiences.
• Willingness to work on-site and manage multiple inquiries in a fast-paced environment.
• Proficiency with CRM or ticketing tools for tracking requests.
• Associate or Bachelor’s in engineering, construction management, materials science, or related field, or equivalent experience.

Responsibilities

• Provide technical support to customers and distributors, answer product questions, and assist with applications.
• Document technical service cases and collaborate with engineering and sales teams to resolve issues.
• Conduct product demonstrations or trainings as needed.
• Support customer satisfaction initiatives and maintain technical resources such as data sheets and FAQs.
• Interact regularly with customers, contractors, and internal stakeholders to ensure proper CTS product use.
• Prioritize and manage inquiries in a fast-paced on-site environment.

Skills

Technical services

Customer service

Troubleshooting

Construction materials knowledge

Verbal & written communication

CRM / ticketing systems

On-site work

Education

Engineering degree or related field

Equivalent experience

Tools

CRM systems

Ticketing tools

Basic computer tools

Job description

Company Description

CTS Cement Manufacturing Corporation is a leading innovator in advanced cement technology and is proudly 100% employee-owned. As the largest manufacturer of advanced calcium sulfoaluminate (CSA) cement technology in the United States, CTS is headquartered in Garden Grove, California and distributes bulk and packaged products worldwide through an extensive network of distributors and dealers. Its flagship Rapid Set® product line delivers fast-setting, professional-grade concrete and repair materials that provide speed without sacrificing performance, along with Type K cement solutions for shrinkage-compensating concrete systems. CTS products offer exceptional performance and value, supporting new construction, renovation, rehabilitation, and repair projects across industrial, commercial, infrastructure, geotechnical, and precast markets. With a strong focus on sustainability, CTS reduces carbon emissions compared to traditional portland cement and provides longer service life, making it a trusted partner for owners, architects, engineers, and contractors seeking high-performance cement materials.

Role Description

The Technical Service Representative is a full-time, on-site role based in Cincinnati, OH. This role is responsible for providing technical support to customers and distributors, including answering product-related questions, assisting with application methods, and troubleshooting field issues. Day-to-day tasks include responding to phone and email inquiries, documenting technical service cases, and collaborating with engineering and sales teams to resolve complex problems. The Technical Service Representative will also conduct product demonstrations or trainings as needed, support customer satisfaction initiatives, and help maintain technical resources such as data sheets, FAQs, and application guides. This position requires regular interaction with customers, contractors, and internal stakeholders to ensure proper use of CTS products and a positive customer experience.

Qualifications

• Strong Technical Services and Technical Support skills, with the ability to understand and explain construction materials and product applications.


• Customer Service and Customer Satisfaction focus, including clear communication, active listening, and follow-through on customer needs.


• Troubleshooting skills to diagnose product or application issues and provide practical solutions in the field or remotely.


• Familiarity with construction, concrete, or building materials industries is highly beneficial.


• Effective verbal and written communication skills, including the ability to translate technical information for diverse audiences.


• Ability to work on-site, manage multiple inquiries, and prioritize tasks in a fast-paced environment.


• Proficiency with basic computer systems and CRM or ticketing tools used for tracking technical service requests.


• Associate or Bachelor’s degree in engineering, construction management, materials science, or a related field, or equivalent relevant experience.