Technical Service Partner for Key Accounts (Remote)

AkzoNobel; Strongsville (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Vehicle allowance

401K with company match

Annual bonus

Medical insurance with HSA

PTO & holidays

Tuition Reimbursement

Job summary

AkzoNobel in the United States seeks a Technical Service Business Partner to manage on-site customer relationships across Metal Coatings. You will deliver technical service excellence, drive value realization, and support field sales through cross-functional collaboration with KAMs and RD&I.

Ideal candidates have 3–5 years in metal coatings sales, strong communication, and willingness to travel. This remote-friendly role offers comprehensive benefits, 75% travel readiness, and on-site service

Qualifications

• Bachelor’s degree preferred.
• 3–5 years experience in sales / metal coatings applications, technical sales and support.
• Strong interpersonal and written communication skills.
• Aptitude for problem solving and a drive for continuous improvement.
• Training and facilitation skills in an industrial environment.
• Proficient in basic MS Applications.
• 75% travel.

Responsibilities

• Deliver technical service in line with strategy for all accounts, ensuring customer satisfaction.
• Improve technical skills and product knowledge across Metal Coatings to support customers.
• Develop and optimize work processes, including equipment installation and modification.
• Conduct regular audits and provide customer employee training.
• Identify opportunities to reduce customer operating costs.
• Resolve technical issues in processes and products across product groups.
• Hand over PSO/RD&I activities for product changes.
• Maintain high levels of expertise.
• Build relationships with customers at multiple levels to enable joint projects.
• Understand customer needs and provide optimal service.
• Support KAMs and Sales Teams, addressing questions and resolving issues.
• Engage in customer meetings and events when appropriate.
• Manage small claims and ensure accountability.
• Handle consignment stock at customer plants.
• Use CRM and networks to address stakeholders' concerns.
• Capture and analyze customer activities for insights.
• Assist in developing overall account strategy using customer intelligence.
• Promote AkzoNobel Metal Coatings and benchmark against competitors.
• Attend business reviews, identify opportunities and follow up.
• Focus on resale processes and quantify added value.
• Work towards a large scope of tech sales.
• Provide demand forecasts for plants.
• Collaborate with sales, marketing and RD&I on account initiatives.
• Own trials at customer sites with KAM/Sales Manager and RD&I.

Skills

Sales experience

Technical sales

Metal coatings

Customer relationship

Travel readiness - 75%

Education

Bachelor’s degree

Tools

MS Office

Job description

AkzoNobel in the United States seeks a Technical Service Business Partner to manage on-site customer relationships across Metal Coatings. You will deliver technical service excellence, drive value realization, and support field sales through cross-functional collaboration with KAMs and RD&I.

Ideal candidates have 3–5 years in metal coatings sales, strong communication, and willingness to travel. This remote-friendly role offers comprehensive benefits, 75% travel readiness, and on-site service