Technical Service Manager

Expert Connections; Atlanta (GA); On-site; USD 105,000 - 140,000; Full time

Job summary

Expert Connections seeks a Technical Service Manager in Atlanta, GA to lead Service, Applications, Customer Support, and technical operations. The role blends hands-on mechanical and electrical troubleshooting with strategic leadership to drive accountability, efficiency, and continuous improvement across on-site activities.

The ideal candidate will have strong experience in automation, machinery, field service, and industrial operations, plus a track record of managing KPIs and cross-functional

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering or related field preferred; equivalent experience considered.

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and testing.
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations.
• Improve service response times, team productivity, workflows, and operational efficiency.
• Establish and track KPIs, priorities, processes, and technical standards.
• Lead onboarding, technical training, and team development.
• Oversee repair/RGA processes, workplace safety, and 5S.
• Coordinate technical projects and improvements with international teams.
• Maintain strong communication with customers, suppliers, and internal teams.

Skills

Leadership

Mechanical troubleshooting

Electrical troubleshooting

Automation

Customer communication

Cross-cultural communication

Field service

Project coordination

Education

Bachelor’s or Master’s in Mechatronics, Automation, Electrical Engineering

Tools

Siemens

EtherCAT

CAD/SolidWorks

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• PLC and system integration experience; Siemens and EtherCAT experience preferred
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands-on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth