Technical Service Manager

Expert Connections; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Expert Connections is recruiting for a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This hands-on leadership role requires strong mechanical/electrical troubleshooting and automation expertise, driving accountability, efficiency, and continuous improvement across global teams.

The role combines leadership with hands-on engineering to ensure top-level service and customer satisfaction.

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, or Electrical Engineering.
• 3+ years' leadership in field service or technical operations.
• Strong mechanical and electrical troubleshooting skills.
• Experience with PLC-controlled automation and factory equipment.
• Customer-facing and cross-cultural communication experience.

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and testing.
• Provide hands-on support for troubleshooting, installations, commissioning, and escalations.
• Improve response times, productivity, workflows, and efficiency.
• Establish and track KPIs, priorities, processes, and standards.
• Lead onboarding, training, and team development.
• Oversee repair/RGA processes, safety, and 5S.
• Coordinate projects with international teams.
• Maintain communication with customers, suppliers, and internal teams.

Skills

Mechatronics

Automation

Electrical engineering

Mechanical troubleshooting

Leadership

Customer-facing

Field service

Education

Bachelor’s/Master’s in Mechatronics/Automation/EE

Tools

Siemens PLC

EtherCAT

SolidWorks

CAD

Salesforce

Asana

Microsoft Business Central

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• Experience troubleshooting PLC-controlled industrial equipment and integrating automation systems; Siemens PLC and EtherCAT experience preferred
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands-on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth