Technical Service Intern: 2nd Level Ops & Projects

IQS, Inc.; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

ZEISS Industrial Quality Solutions is offering a 6‑month internship in Maple Grove, MN, with a potential fall start. You will gain hands‑on exposure to internal service operations and lead small projects within the 2nd Level Service team.

This full‑time winter internship, with potential for continued part‑time work during school terms, enables independent work on real projects that improve service operations and customer support.

Qualifications

• Currently enrolled in a relevant Bachelor's or Master's program.
• Strong creativity, initiative, and problem solving skills.
• Good learning agility; open to feedback and continuous improvement.
• Solid organization, time management, and basic technical project management skills.
• Clear written and verbal communication; confident presenting to stakeholders.
• Team player with a results‑focused mindset.
• Very good Microsoft Office skills.
• Availability to work 40hours per week during the internship.

Responsibilities

• Support 2nd Level Service by analyzing cases and suggesting improvements to processes.
• Support 2nd Level as project lead for small projects.
• Take initiative in tasks such as data collection, record updates, and follow‑up on open 2nd Level issues.
• Identify opportunities to streamline 2nd Level workflows and improve service quality, learning from issues or failures.
• Use basic database and reporting skills to extract and review service and equipment data.
• Prepare concise written summaries, simple reports, and short presentations on 2nd Level service topics and metrics.
• Present key findings and lessons learned to top management at the end of the internship.
• Perform other duties as assigned to support the 2nd Level Service team.

Skills

Creativity

Problem-solving

Initiative

Learning agility

Organization

Time management

Communication

Team player

40 hours/week

Education

Bachelor’s or Master’s student

Tools

Microsoft Office

Job description

ZEISS Industrial Quality Solutions is offering a 6‑month internship in Maple Grove, MN, with a potential fall start. You will gain hands‑on exposure to internal service operations and lead small projects within the 2nd Level Service team.

This full‑time winter internship, with potential for continued part‑time work during school terms, enables independent work on real projects that improve service operations and customer support.