Technical Service Intern

IQS, Inc.; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

ZEISS Industrial Quality Solutions is offering a 6‑month internship in Maple Grove, MN, with a potential fall start. You will gain hands‑on exposure to internal service operations and lead small projects within the 2nd Level Service team.

This full‑time winter internship, with potential for continued part‑time work during school terms, enables independent work on real projects that improve service operations and customer support.

Qualifications

• Currently enrolled in a relevant Bachelor's or Master's program.
• Strong creativity, initiative, and problem solving skills.
• Good learning agility; open to feedback and continuous improvement.
• Solid organization, time management, and basic technical project management skills.
• Clear written and verbal communication; confident presenting to stakeholders.
• Team player with a results‑focused mindset.
• Very good Microsoft Office skills.
• Availability to work 40hours per week during the internship.

Responsibilities

• Support 2nd Level Service by analyzing cases and suggesting improvements to processes.
• Support 2nd Level as project lead for small projects.
• Take initiative in tasks such as data collection, record updates, and follow‑up on open 2nd Level issues.
• Identify opportunities to streamline 2nd Level workflows and improve service quality, learning from issues or failures.
• Use basic database and reporting skills to extract and review service and equipment data.
• Prepare concise written summaries, simple reports, and short presentations on 2nd Level service topics and metrics.
• Present key findings and lessons learned to top management at the end of the internship.
• Perform other duties as assigned to support the 2nd Level Service team.

Skills

Creativity

Problem-solving

Initiative

Learning agility

Organization

Time management

Communication

Team player

40 hours/week

Education

Bachelor’s or Master’s student

Tools

Microsoft Office

Job description

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This is a fully onsite role that requires 5-days in office located in Maple Grove, MN.

What's the role?

This is a 6-month internship with a potential fall start date. As a Service Intern with ZEISS Industrial Quality Solutions, you will gain hands‑on exposure to internal service operations and 2nd Level Service structure. This full‑time winter internship, with potential for continued part‑time work during the school year, offers the opportunity to independently own and drive meaningful, real‑world projects within the Technical Service 2nd Level Department that directly contribute to improving Service Operations and enhancing overall customer support.

Sound Interesting?

Here's what you'll do:

• Support 2nd Level Service by analyzing cases and suggesting improvements to processes
• Support 2nd Level as project lead for small projects
• Take initiative in tasks such as data collection, record updates, and follow‑up on open 2nd Level issues
• Identify opportunities to streamline 2nd Level workflows and improve service quality, learning from issues or failures
• Use basic database and reporting skills (e.g.,,) to extract and review service and equipment data
• Prepare concise written summaries, simple reports, and short presentations on 2nd Level service topics and metrics
• Present key findings and lessons learned to top management at the end of the internship
• Perform other duties as assigned to support the 2nd Level Service team

Do you qualify?

• Currently enrolled in a relevant Bachelor's or Master's program
• Strong creativity, initiative, and problem‑solving skills
• Good learning agility; open to feedback and continuous improvement
• Solid organization, time management, and basic technical project management skills
• Clear written and verbal communication; confident presenting to stakeholders
• Team player with a results‑focused mindset
• Very good Microsoft Office skills
• Availability to work 40hours per week during the internship

The pay for this role is between $20.00 - $24.00

The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Kyle Lota

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).