Technical Service Engineer - Medical Polymers & TPU

Lubrizol Health; Brecksville (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with performance‑or

401(k) match

Medical, dental & vision coverage

Health Savings Account (HSA)

Job summary

Lubrizol Health is seeking a Technical Service Engineer to apply polymer science and engineering principles to help customers use our TPU portfolio in medical devices. You will develop expertise in manufacturing, properties, processing, testing, and regulatory aspects to enable safe, effective designs.

The role works with manufacturing plants and customers, adopting digital tools to enhance reliability and performance, and requires travel up to 25% domestically.

Qualifications

• BS in a technical field (engineering, chemistry, bio chemistry or related)
• Commitment to safety and quality practices
• 3+ years of experience with running process or analytical test equipment
• Prior experience in an R&D laboratory setting
• Strong problem-solving skills and attention to detail
• Excellent communication, collaboration abilities, and ability to write technical reports
• Familiarity with thermal processing of polymers
• Strong aptitude and enthusiasm for learning new digital tools (AI, ELNs, Teams, SharePoint) to enhance productivity, accuracy, and collaboration
• Proficient with MS Word, Excel, PowerPoint, and Outlook

Responsibilities

• Define technical evaluation strategies for changes to existing products and processes at our manufacturing locations.
• Coordinate test sample creation and test entry.
• Review data and determine acceptability of results and potential impact on resulting product properties and performance and advise product management and commercial team regarding technical approval of changes to products.
• Work with procurement to define technical requirements when new raw materials/suppliers are under consideration.
• Work with product management and sales to structure change communication with customers for existing products.
• Create customer-facing data documents and addresses customers' technical questions regarding notified product changes.
• Develop and utilize your broad understanding of thermoplastic polyurethanes, their processing methods, and their applications in medical devices to protect current business and establish new business.
• Provide support for sales activities such as data/sample requests, customer trials, and technical meetings.
• Communicate effectively with customers with a focus on understanding key customer needs and technical challenges.
• Troubleshoot and solve complex problems using a variety of resources including published literature, internal technical data, and internal experts.
• Willingness to travel up to 25% domestically to visit customers and manufacturing sites.
• Work with members of the sales team on a global basis to address regional technical service needs.
• Maintain close relationship with Asia technical service team to ensure alignment of their regional strategy with our global strategy.
• Maintain portfolio of customer driven applications projects by working closely with technical and sales teams as well as our portfolio manager.
• Serve as technical representative during quality complaint handling. Drive implementation of product quality improvement initiatives.
• Serve as materials technical expert for internal customers, e.g. contract manufacturing.
• Develop strategy to grow a sustainable technical solutions organization. Develop and mentor junior associates.

Skills

Process equipment

Analytical testing

R&D laboratory

Problem solving

Technical communication

Thermal processing of polymers

Digital tools (AI, ELNs, Teams, ShareP

MS Office

Education

Bachelor's in Engineering/Chemistry or related

Tools

ELNs

ISO/ASTM standards

Job description

Lubrizol Health is seeking a Technical Service Engineer to apply polymer science and engineering principles to help customers use our TPU portfolio in medical devices. You will develop expertise in manufacturing, properties, processing, testing, and regulatory aspects to enable safe, effective designs.

The role works with manufacturing plants and customers, adopting digital tools to enhance reliability and performance, and requires travel up to 25% domestically.