Online Clinical Support Specialist

GE HealthCare; United States; Remote; USD 92,000 - 138,000; Full time

Job summary

GE HealthCare seeks a US-based Ultrasound IT Support professional to drive customer support and satisfaction. You will assist with ultrasound reporting and image management, working during West Coast hours (8am-5pm PST) and CST-based shifts.

The role emphasizes clinical troubleshooting, documentation, and collaboration across teams to resolve complex imaging IT issues. The ideal candidate has 5+ years ultrasound clinical/technical experience, ARDMS certifications, and familiarity with ViewPoint

Qualifications

• Associate degree or equivalent and 5+ years of Ultrasound clinical/technical experience; plus ARDMS certifications.
• Familiarity with GE Healthcare ViewPoint Ultrasound IT products.
• Cardiovascular, Women’s Health and Vascular Ultrasound clinical application experience and/or product knowledge.
• Needs to have clinical setting Viewpoint experience.
• Familiarity with Clinical workflow, DICOM SR files.
• Basic computer skills (Word, Excel, PowerPoint).
• Exhibits organizational and time management skills necessary to work on multiple tasks in parallel.
• Strong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution.
• Excellent troubleshooting skills with the ability to resolve complex clinical problems.
• Strong verbal and written communication skills necessary to work with customers, vendors, and other teams.
• Critical thinking, logical and analytical skills.
• Proven ability to work both independently and with a team, as well as follow direction from management.
• Unrestricted work authorization in the US without sponsorship.
• Willingness to submit to and pass a drug test and educational employment and criminal background checks.

Responsibilities

• Provide excellent clinical support to customers via phone, Microsoft meetings and emails.
• Answer, evaluate, and prioritize incoming telephone, voice mail, and e-mail support requests from internal and external customers.
• Listen and respond to customers’ needs, concerns, requests, and complaints.
• Apply sound troubleshooting techniques and principals to solve complicated problems.
• Handle customer inquiries driving first call resolution.
• Ensure outstanding customer satisfaction in all customer interactions.
• Effectively log and document communication with customers, including details of actions taken to troubleshoot and resolve issues.
• Provide valuable input to new product development using your experience in resolving issues.
• Create and maintain positive and professional relationships with customers and coworkers.
• Ideal candidate location in the West coast.

Skills

Ultrasound experience

Clinical troubleshooting

Documentation skills

Communication skills

Time management

Education

Associate degree

ARDMS certification

Tools

ViewPoint Ultrasound IT

Job description

Job Description Summary

This role will help to drive customer support and satisfaction through Ultrasound IT Support. As part of the USIT team, you will be joining a fast-growing global business focused on Ultrasound reporting and image management across all Ultrasound segments. This role will support customers during West Coast business hours 8am-5pm PST.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Provide excellent clinical support to customers via phone, Microsoft meetings and emails.
• Answer, evaluate, and prioritize incoming telephone, voice mail, and e-mail support requests from internal and external customers.
• Listen and respond to customers’ needs, concerns, requests, and complaints.
• Apply sound troubleshooting techniques and principals to solve complicated problems.
• Handle customer inquiries driving first call resolution.
• Ensure outstanding customer satisfaction in all customer interactions.
• Effectively log and document communication with customers, including details of actions taken to troubleshoot and resolve issues.
• Provide valuable input to new product development using your experience in resolving issues.
• Create and maintain positive and professional relationships with customers and coworkers.
• Ideal candidate location in the West coast.

Qualifications/Requirements

Candidates can be located anywhere in the US but need to be willing to work 10am - 7pm CST.

• Associate degree or equivalent and 5+ years of Ultrasound clinical/technical experience; plus, American Registry of Diagnostic Medical Sonographers (ARDMS) certifications.

• Familiarity with GE Healthcare ViewPoint Ultrasound IT products.

• Cardiovascular, Women’s Health and Vascular Ultrasound clinical application experience and/or product knowledge

• Needs to have clinical setting Viewpoint experience

• Familiarity with Clinical workflow, DICOM SR files.

• Basic computer skills (Word, Excel, PowerPoint).

• Exhibits organizational and time management skills necessary to work on multiple tasks in parallel

• Strong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution

• Excellent troubleshooting skills with the ability to resolve complex clinical problems

• Strong verbal and written communication skills necessary to work with customers, vendors, and other teams

• Critical thinking, logical and analytical skills

• Proven ability to work both independently and with a team, as well as follow direction from management

• The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Unrestricted work authorization in the US without sponsorship.

• Willingness to submit to and pass a drug test and educational employment and criminal background checks.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Desired Characteristics

• At least 3 years of Clinical support experience including troubleshooting hardware, networking, Client\Server OS and Peripherals.

• Windows OS, Security and Shares. MCSE preferred.

• Excellent written/verbal communication skills, including the ability to easily convey concepts to peers, customers, and employees

• Prior experience within GE - ViewPoint, OB/GYN/Cardiac/ Vascular reporting application

• General IT background with ability to consult on infrastructure needs of prospective clients.

• Microsoft Terminal Server / Citrix experience

• Experience with workflow in a hospital system.

• Prior PACS and HIS experience or familiarity.

• Working knowledge of the DICOM standard and Ultrasound Systems preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-ML2

We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: December 01, 2026