Technical Service Engineer & Documentation Lead

International; Woodridge (IL); Hybrid; USD 82,000 - 122,000; Full time

Job summary

International is seeking a Technical Service Engineer Consultant. This hybrid role defines service methods and creates clear, user-focused technical documentation for workshop execution, ensuring repair, maintenance, and diagnostics are practical in real-world environments.

You will bridge engineering, service operations, and documentation to maximize efficiency, quality, and uptime, translating complex solutions into easy-to-follow instructions and producing text and illustrations for field use.

Qualifications

• Bachelor's degree with at least 2 years in technical service engineering, automotive service, or truck service.
• Master's degree with at least 1 year in technical service engineering, automotive service, or truck service.
• At least 5 years of technical service engineering, automotive service, or truck service experience.

Responsibilities

• Develop safe, ergonomic, and efficient methods for repair, diagnostics, and troubleshooting.
• Evaluate product concepts from a serviceability and workshop perspective.
• Define requirements to improve service efficiency, downtime, and usability.
• Create clear, structured technical documentation for repair, maintenance, and diagnostics.
• Translate complex engineering solutions into practical, easy-to-follow instructions.
• Produce and maintain user-focused content, including text and illustrations.
• Collaborate with cross-functional teams across engineering, production, and service.
• Ensure documentation is aligned with product updates and lifecycle changes.
• Contribute to continuous improvement of service methods and documentation standards.

Skills

Service methods

Diagnostics

Technical writing

Cross-functional

Arbortext

Windchill

Teamcenter

Adobe Acrobat

PLM tools

Tools

Arbortext

Windchill

Teamcenter

Adobe Acrobat

Job description

International is seeking a Technical Service Engineer Consultant. This hybrid role defines service methods and creates clear, user-focused technical documentation for workshop execution, ensuring repair, maintenance, and diagnostics are practical in real-world environments.

You will bridge engineering, service operations, and documentation to maximize efficiency, quality, and uptime, translating complex solutions into easy-to-follow instructions and producing text and illustrations for field use.