Global Field Service Documentation Engineer

ABB; Richmond (VA); Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k Savings Plan

Paid holidays

Zusammenfassung

ABB seeks a Documentation Specialist to develop and maintain technical documents for Field Service Technicians, ensuring accuracy and version control across regions. You will manage MOPs, Field Procedures, and manuals, while driving standardization and improving processes with cross-functional teams.

The role requires a Bachelor's degree with 5+ years in service or manufacturing, strong MS Office and MS Project skills, and willingness to travel to project sites as needed.

Qualifikationen

• Bachelor's degree plus 5+ years in a service or manufacturing environment, or an equivalent combination.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and MS Project.
• Strong written and verbal communication for cross-functional audiences.
• Demonstrated ownership, urgency, and accountability in delivering documentation.

Aufgaben

• Develop and maintain MOPs, Field Procedures, and manuals for Field Service Technicians.
• Manage document control: IDs, versioning, filing in DMS, ISO folders.
• Support global standardization of formats across regions.
• Conduct dry runs to verify accuracy and feasibility of documents.
• Travel to project sites to observe practices and identify gaps.
• Collaborate with Field Work Teams to align docs with customer requirements.
• Prepare and update project document lists and progress reports.

Kenntnisse

Technical writing

MS Office

MS Project

Communication

Organization

Willingness to travel

Ausbildung

Bachelor's degree in a related field

Tools

Document management systems

Jobbeschreibung

ABB seeks a Documentation Specialist to develop and maintain technical documents for Field Service Technicians, ensuring accuracy and version control across regions. You will manage MOPs, Field Procedures, and manuals, while driving standardization and improving processes with cross-functional teams.

The role requires a Bachelor's degree with 5+ years in service or manufacturing, strong MS Office and MS Project skills, and willingness to travel to project sites as needed.