Technical Service Coordinator - Field Support & Scheduling

DMG MORI USA

Charlotte (NC)

On-site

USD 75,000 - 110,000

Full time

3 days ago

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Job summary

DMG MORI USA is seeking a Service Coordinator to manage customer satisfaction, schedule FSEs, and provide technical support. This on-site role in the DMG MORI USA Technical Center requires up to 25% travel and a background in mechanical/electrical systems.

Strong communication and organizational skills are essential for coordinating with Japan and Germany and delivering training. Applicants should have 5–7 years of service engineering experience, proficiency in MS Office, and familiarity with

Qualifications

Bachelor's degree from an accredited University.
5–7 years of successful service engineering experience preferred.

Responsibilities

Manage FSE daily scheduling and field support.
Provide technical support to customers and FSEs.
Support field service personnel with in-field assistance.
Deliver phone support to internal and external customers via MyDMGMori portal and Hotline.
Provide local training to improve FSE skillsets.
Manage open issues within the department.
Provide estimates for future service jobs and create work orders.
Coordinate with factories in Japan and Germany to address technical issues.
Provide performance reviews and schedule staff training.
Assist in scheduling, shipping, receiving, installation, inspection and pack up of showroom machines; conduct safety audits.
Manage service reports documentation and billing; track assets and tooling.
Log activities in CRM for KPI analysis.
Other duties as assigned.