Technical & Field Service Coordinator

Dmg Mori Usa, Inc; Charlotte (NC); On-site; USD 125,000 - 155,000; Full time

Job summary

DMG MORI USA, Technical Center in Charlotte, NC seeks a Service Expert Coordinator to drive customer satisfaction through timely service quality and response. The role partners with Field Service Engineers and internal teams to schedule, support, and bill service activities.

Qualifications include a Bachelor’s degree, 5–7 years service engineering experience, knowledge of mechanical, electrical, pneumatic, hydraulic and PLC systems, plus proficiency in Microsoft Office and SAP.

Qualifications

• Bachelor’s degree from accredited University.
• 5–7 years of successful service engineering experience.
• Knowledge of mechanical, electrical, pneumatic, hydraulic, PLC systems, CNC programming.
• Ability to handle multiple projects simultaneously in a fast-paced environment while meeting deadlines.
• Proven experience to communicate professionally with internal and external customers.

Responsibilities

• Schedule FSE daily and coordinate service activities.
• Provide technical support for customers and FSEs.
• Assist in field support and training for FSEs.
• Handle phone support for internal and external customers and CRM logging for KPI analysis.
• Provide estimates for future service jobs and create work orders.

Skills

Communication

Organization

Customer service

Project coordination

Multitasking

Education

Bachelor’s degree

Tools

SAP

Microsoft Office

CRM system

Job description

DMG MORI USA, Technical Center in Charlotte, NC seeks a Service Expert Coordinator to drive customer satisfaction through timely service quality and response. The role partners with Field Service Engineers and internal teams to schedule, support, and bill service activities.

Qualifications include a Bachelor’s degree, 5–7 years service engineering experience, knowledge of mechanical, electrical, pneumatic, hydraulic and PLC systems, plus proficiency in Microsoft Office and SAP.