Technical Service Analyst

Harris Computer; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. In this dynamic role, you will be responsible for addressing IT helpdesk requests, performing installations and maintenance of PCs and servers, and providing training on various applications and systems. This position offers a unique opportunity to work in a fast-paced environment with rotational shifts, ensuring that you gain valuable experience while contributing to high-quality customer service. If you thrive in a collaborative atmosphere and are passionate about technology, this role is perfect for you.

Qualifications

• Experience with PC's, laptops, and printers in a Windows environment.
• Strong knowledge of Windows OS and MS Office suite.

Responsibilities

• Field IT helpdesk requests from end users courteously.
• Perform PC installs and maintenance as required.
• Maintain technical problems history through a ticketing system.

Skills

Hardware/Software experience

Windows Operating Systems

MS Office suite

Basic networking experience

Teamwork

Prioritization

Communication skills

Troubleshooting skills

Customer service dedication

Tools

ServiceNow

ITSM - ITIL

Active Directory

Microsoft Exchange / O365

Microsoft Teams

Job description

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

• Hardware/Software experience with PC’s, laptops, and printers in a Microsoft Windows environment.
• Strong knowledge of Windows Operating Systems (e.g. Window 10); Mac OS and Windows Server a plus
• Knowledge of MS Office suite including Word, Excel, and Outlook (O365)
• Basic networking experience with Windows file sharing, NTFS, TCP/IP, and DNS.
• Ability to work in a team environment.
• Ability to prioritize effectively, and to perform proactively.
• Excellent oral and written communication skills.
• Strong troubleshooting and analytical thinking skills.
• A Strong dedication to quality customer service.
• Other Skills / Experience (nice to haves, but not required):
• ServiceNow
• ITSM - ITIL
• Active Directory
• Microsoft Exchange / O365
• Microsoft Teams

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Expected Hours of Work: Rotational Shifts (24*7)

Day to Day responsibilities:

• Field incoming IT helpdesk requests from end users, in local and remote offices, in a courteous manner.
• Perform PC installs and maintenance.
• Perform hands-on server and network equipment installs and maintenance as required.
• Assist in preparing, revising, and maintaining procedures and documentation.
• Provide training of the operations and functionality of various applications, printers, and systems.
• Maintain technical problems history through a ticketing system.
• Participate in special projects as requested.
• Some miscellaneous administrative tasks.