Assoc Support Services Analyst

Deltek, Inc.; Virginia, Fresno (MN, CA); Remote; USD 38,000 - 68,000; Full time

Job summary

Join a forward-thinking company that is recognized as a global leader in project-based business solutions. As an Associate Support Analyst, you will be part of a dynamic support team dedicated to delivering exceptional customer service. You'll engage with clients through various channels, resolving inquiries and contributing to knowledge management. This role offers the chance to grow in a collaborative environment where your skills in troubleshooting and technical support will shine. With a focus on professional development and a commitment to diversity, this position is perfect for those looking to make a meaningful impact in their careers.

Benefits

Healthcare benefits

401(k) plan with company match

Paid vacation time

Short-term and long-term disability coverage

Tuition reimbursement

Qualifications

• Bachelor's degree in a technical field or equivalent experience required.
• Strong customer service and troubleshooting skills essential.

Responsibilities

• Provide first-level support for customer inquiries via email, chat, and phone.
• Resolve support issues and escalate complex problems to specialists.

Skills

Customer service

Technical skills

Analytical skills

Troubleshooting

Problem-solving

Attention to detail

Communication skills

Education

Bachelor's Degree in a technical discipline

Tools

SQL

Oracle

Excel

MS Office

CRM systems

Job description

06-May-2025

Associate Support Analyst ProPricer

US Remote

10283BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Provides first level support for customer inquiries received via email, chat and phone. Assesses the nature of customer problems and resolves support issues. For the most complex issues, moves customer to appropriate application specialist. Operates under moderate supervision.

• Typically reports to the Support Services Manager or Team Lead
• Meets objectives set by the Support Services Manager
• Focuses on learning the general areas of the product
• Contribute to knowledge base article creation and link to cases when appropriate
• Provides quality customer service
• Follows documented case handling guidelines with some coaching/supervision

Qualifications

• Bachelor's Degree in a technical discipline or equivalent experience
• Customer service, phone support, technical, and analytical skills
• Troubleshooting and problem-solving skills
• Knowledge of software and hardware system principles, theories, concepts, and technologies
• Familiarity with the following: SQL, Oracle, Excel, MS Office, CRM systems
• Great attention to detail
• Professional attitude and desire to resolve issues with patience and understanding
• Organized with excellent English verbal and written communication skills
• Ability to work independently and in a team environment
• US Citizenship is Required for this position

Compensation Information

The U.S. salary range for this position is $38500.00 - $67500.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.