Technical Service Advisor HVAC Hydronics

Goodin Company; Madison (WI); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

401(k) match

Paid time off

Training & development

Job summary

Goodin Company in Madison, WI is hiring a knowledgeable Technical Service Advisor to support HVAC, hydronic, plumbing, and mechanical system products. You will troubleshoot, explain technical information clearly, and help contractors and internal teams solve real-world system challenges.

As a Technical Service Advisor, you will provide product application guidance, troubleshooting support, training, and warranty assistance while helping customers select the right products and keep projects

Qualifications

• 5+ years of experience in HVAC, hydronic, plumbing, mechanical systems, or technical support.
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret technical diagrams, schematics, specifications, and product documentation.
• Excellent communication and customer-first problem solving.
• Valid driver's license and willingness to travel within service territory.

Responsibilities

• Provide technical support and troubleshooting for HVAC, hydronic, plumbing, and mechanical system products.
• Assist customers with equipment selection, sizing, system applications, startup support, and product recommendations.
• Support HVAC, hydronic, plumbing, water heating, controls, and related product lines.
• Deliver technical training programs, product demonstrations, and practical guidance for customers and internal teams.
• Assist with warranty questions, product concerns, and manufacturer communications.
• Partner with Sales and Branch teams to support customer relationships, project opportunities, and successful outcomes.
• Stay current on industry technologies, codes, standards, product updates, and best practices.

Skills

HVAC systems

Hydronic systems

Plumbing

Mechanical systems

Technical support

Diagnostics

Customer communication

Schematics reading

Job description

Job Details

Job Location: Madison Branch - Madison, WI 53716

Position Type: Full Time

Salary Range: $72,000.00 - $85,000.00 Salary/year

Goodin Company is hiring a knowledgeable, customer-focused Technical Service Advisor to support HVAC, hydronic, plumbing, and mechanical system products. This role is ideal for someone who enjoys troubleshooting, explaining technical information clearly, and helping contractors and internal teams solve real-world system challenges.

As a Technical Service Advisor, you will serve as a trusted resource for customers, sales teams, manufacturers, and branch locations. You will provide product application guidance, troubleshooting support, training, and warranty assistance while helping customers select the right products and keep projects moving forward.

Responsibilities

• Provide technical support and troubleshooting assistance for HVAC, hydronic, plumbing, and mechanical system products.
• Assist customers with equipment selection, sizing, system applications, startup support, and product recommendations.
• Support HVAC, hydronic, plumbing, water heating, controls, and related product lines.
• Deliver technical training programs, product demonstrations, and practical guidance for customers and internal teams.
• Assist with warranty questions, product concerns, and manufacturer communications.
• Partner with Sales and Branch teams to support customer relationships, project opportunities, and successful outcomes.
• Stay current on industry technologies, codes, standards, product updates, and best practices.

Benefits and Perks

• Competitive compensation program.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and company holidays.
• Ongoing technical, manufacturer, and professional development training.
• Opportunities for career growth in a respected, customer-focused wholesale distribution company.
• Collaborative culture focused on customer success, teamwork, and technical excellence.

About Goodin Company

Goodin Company is a leading wholesale distributor serving contractors, builders, engineers, facility managers, and industry professionals throughout the Upper Midwest. Our team is built on technical expertise, dependable service, and strong customer relationships.

Equal Opportunity Employer

Goodin Company is committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees.

Qualifications

• 5+ years of experience in HVAC, hydronic, plumbing, mechanical systems, technical support, or a related field.
• Strong troubleshooting and diagnostic skills.
• Working knowledge of boilers, pumps, controls, air systems, heating systems, cooling systems, and water heating equipment.
• Ability to read and interpret technical diagrams, schematics, specifications, and product documentation.
• Strong communication skills with a practical, customer-first approach to problem solving.
• Valid driver's license and willingness to travel throughout Goodin Company's service territory.