Technical Service Advisor - HVAC/Hydronic

Goodin-Company; Town of Wausau (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Technical training and development

Career growth opportunities

Collaborative culture

Job summary

Goodin Company seeks a knowledgeable Technical Service Advisor to support HVAC, hydronic, plumbing, and mechanical systems. You will troubleshoot issues, guide customers, and help contractors and internal teams resolve real-world challenges.

You will provide product guidance, start-up support, warranty assistance, and participate in training, demonstrations, and manufacturer communications. A strong troubleshooting mindset and clear communication are essential, with travel throughout the service

Qualifications

• 5+ years of experience in HVAC, hydronic, plumbing, mechanical systems, technical support, or a related field.
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret technical diagrams, schematics, specifications, and product documentation.
• Strong communication skills with a practical, customer-first approach to problem solving.

Responsibilities

• Provide technical support and troubleshooting assistance for HVAC, hydronic, plumbing, and mechanical system products.
• Assist customers with equipment selection, sizing, system applications, startup support, and product recommendations.
• Support HVAC, hydronic, plumbing, water heating, controls, and related product lines.

Skills

HVAC systems

Troubleshooting

Customer service

Technical support

Travel willingness

Job description

Goodin Company is hiring a knowledgeable, customer-focused Technical Service Advisor to support HVAC, hydronic, plumbing, and mechanical system products. This role is ideal for someone who enjoys troubleshooting, explaining technical information clearly, and helping contractors and internal teams solve real-world system challenges.As a Technical Service Advisor, you will serve as a trusted resource for customers, sales teams, manufacturers, and branch locations. You will provide product application guidance, troubleshooting support, training, and warranty assistance while helping customers select the right products and keep projects moving forward.ResponsibilitiesProvide technical support and troubleshooting assistance for HVAC, hydronic, plumbing, and mechanical system products.Assist customers with equipment selection, sizing, system applications, startup support, and product recommendations.Support HVAC, hydronic, plumbing, water heating, controls, and related product lines.Deliver technical training programs, product demonstrations, and practical guidance for customers and internal teams.Assist with warranty questions, product concerns, and manufacturer communications.Partner with Sales and Branch teams to support customer relationships, project opportunities, and successful outcomes.Stay current on industry technologies, codes, standards, product updates, and best practices.Benefits and PerksCompetitive compensation program.Comprehensive medical, dental, and vision benefits.401(k) with company match.Paid time off and company holidays.Ongoing technical, manufacturer, and professional development training.Opportunities for career growth in a respected, customer-focused wholesale distribution company.Collaborative culture focused on customer success, teamwork, and technical excellence.About Goodin CompanyGoodin Company is a leading wholesale distributor serving contractors, builders, engineers, facility managers, and industry professionals throughout the Upper Midwest. Our team is built on technical expertise, dependable service, and strong customer relationships.Equal Opportunity EmployerGoodin Company is committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees.5+ years of experience in HVAC, hydronic, plumbing, mechanical systems, technical support, or a related field.Strong troubleshooting and diagnostic skills.Working knowledge of boilers, pumps, controls, air systems, heating systems, cooling systems, and water heating equipment.Ability to read and interpret technical diagrams, schematics, specifications, and product documentation.Strong communication skills with a practical, customer-first approach to problem solving.Valid driver's license and willingness to travel throughout Goodin Company's service territory.