HVAC Technical Service Advisor

Baker Distributing Company; Mobile (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading HVAC distribution firm is looking for a Technical Service Advisor to support HVAC dealers and enhance the team’s efforts. Responsibilities include providing technical support, conducting on-site visits, and facilitating dealer training. Ideal candidates should possess excellent communication skills, the ability to multitask, and have a high school diploma or GED. The role offers opportunities for professional development and requires a proactive approach to problem-solving. Working conditions will involve physical demands related to the HVAC industry.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Excellent communication skills, including oral, written, and verbal.
• Ability to effectively multi-task and learn quickly.

Responsibilities

• Provide technical support by phone to dealers and sales professionals.
• Conduct on-site job visits when necessary.
• Conduct Dealer Training for dealers.
• Maintain regular contact with regional managers for training discussions.
• Perform required duties with excellent time management skills.
• Lead the industry in proficiency of new technology and HVAC equipment.

Skills

Strong negotiation and interpersonal skills

Customer service mindset

Excellent written and verbal communication skills

Analytical aptitude

Strong and creative problem-solving skills

Ability to work independently and in a team

Proactively seeks continuous process improvements

Effective communication skills in English

Education

High School Diploma or GED

Job description

A TechnicalServiceAdvisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team’s efforts in growing premierdistributor. Support will be provided by phone, on-siteand training events intended to improve the professional HVAC technician’sproficiency. The Technical Advisor will be an integralportionof the team’s resource development and equipment innovation implementation.

Essential Duties/Accountabilities

Duties and responsibilities will include but are not limited to:

• Providestechnical support by phone toWatscoSubsidiaries, Tradewinds ClimateSystems’andthird-partysupplier’sdealers andsales professionals,and branch personnel.
• Conducton-site job visits when necessary.
• ConductsDealer Training forWatscoSubsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
• Maintainsregular contact with regional managers.These meetings should includediscussionthatassistindeterminingfuture training topics.
• Perform required duties with the ability to work supervised and independently, striving tomaintainexcellent time management skills.
• Maintain a personal and professional development plan.
• Lead the industry inproficiencyofnew technology, HVACequipmentand accessories by attending designated training provided by manufacturers and Baker Distributors.
• Develop andmaintainan appropriate expensebudget.
• Submit regular activity and expense reports, asappropriateand within specified time requirements.
• Monthly activity reportsare required tobesubmittedto the manager within10 daysof the last day of each month.
• Expense reportsare required tobesubmittedwithin15 daysof the end of each month
• willmaintainan accurateand updated digital calendar, shared with their manager.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GEDrequired; equivalent experience may be considered.
• Excellent communication skills, including oral, written, andverbal.
• Ability to effectively multi-task and learn quickly.

Skills

• Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
• Customer service mindset with the ability to develop long-term relationships.
• Excellent written and verbal communication skills.
• Analytical aptitude with the ability to analyze and interpret data.
• Strong and creative problem-solving skills.
• Ability to work independently and in a team environment.
• Proactivelyseekscontinuous process and service improvements.
• Effective communication skills in English, including speaking, reading, and understanding.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the job.

Required to move parts and equipment weighing up to 50 pounds.

Required to position self to access equipment by standing, sitting, orwalking, climbing, kneeling, crouching, or crawling.

Operates computer and telephone equipment for extended periods of time.

Visual acuity isrequiredto perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.

Required tooperatewarehouseequipment suchas forklifts and pallet jacks