Technical Service Advisor

Baker Distributing Company; Panama City, Northern (FL, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Technical Service Advisor to provide expert support to HVAC dealers and to assist the Sales Team in growing the premier distributor network. You will support by phone, on-site visits and training events to improve technicians’ proficiency.

Ideal candidates will have strong communication, multi-tasking abilities and the capacity to work independently or in a team. You will conduct dealer training, maintain schedules, submit activity and expense reports,

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Proficiency in Microsoft Office.
• Excellent communication skills, including oral, written, and verbal.
• Ability to effectively multi-task and learn quickly.

Responsibilities

• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third‑party supplier’s dealers and sales professionals, and branch personnel.
• Conduct on‑site job visits when necessary.
• Conduct Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
• Maintain regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.
• Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
• Maintain a personal and professional development plan.
• Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
• Develop and maintain an appropriate expense budget.
• Submit regular activity and expense reports, as appropriate and within specified time requirements.
• Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
• Expense reports are required to be submitted within 15 days of the end of each month.
• Will maintain an accurate and updated digital calendar, shared with their manager.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service mindset

Written and verbal communication

Analytical thinking

Problem solving

Teamwork

Independent work

Process improvement

English proficiency

Negotiation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

1252 W 17TH ST, PANAMA CITY , Florida 32405 , United States

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world‑class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best‑in‑class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Job Summary

A Technical Service Advisor will provide superior support to the HVAC dealer, therefore supporting our Sales Team’s efforts in growing premier distributor. Support will be provided by phone, on‑site and training events intended to improve the professional HVAC technician’s proficiency. The Technical Advisor will be an integral portion of the team’s resource development and equipment innovation implementation.

Essential Duties/Accountabilities

Duties and responsibilities will include but are not limited to:

• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third‑party supplier’s dealers and sales professionals, and branch personnel.
• Conduct on‑site job visits when necessary.
• Conduct Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
• Maintain regular contact with regional managers. These meetings should include discussion that assist in determining future training topics.
• Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
• Maintain a personal and professional development plan.
• Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
• Develop and maintain an appropriate expense budget.
• Submit regular activity and expense reports, as appropriate and within specified time requirements.
• Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
• Expense reports are required to be submitted within 15 days of the end of each month.
• Will maintain an accurate and updated digital calendar, shared with their manager.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Proficiency in Microsoft Office.
• Excellent communication skills, including oral, written, and verbal.
• Ability to effectively multi‑task and learn quickly.

Skills

• Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
• Customer service mindset with the ability to develop long‑term relationships.
• Excellent written and verbal communication skills.
• Analytical aptitude with the ability to analyze and interpret data.
• Strong and creative problem‑solving skills.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• Effective communication skills in English, including speaking, reading, and understanding.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.
• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
• Operates computer and telephone equipment for extended periods of time.
• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
• Required to operate warehouse equipment such as forklifts and pallet jacks.

Status

Full‑Time

Company

Baker Distributing Company LLC