Area Operations Manager

Watsco; Pompano Beach, Northern (FL, KY); On-site; USD 85,000 - 120,000; Full time

Job summary

The Area Operations Manager is responsible for providing operational support and leadership to multiple Sales Centers within a designated region of Watsco. Each Center is a large wholesale HVAC distributorship that carries multiple brands of equipment, parts and supplies.

The primary purpose of this role is to successfully support daily operations of all facets of the multiple sales centers. This role will help drive performance through training, inventory management, and coordination with

Qualifications

• Minimum 5-10 years operational experience in the HVAC industry and product lines.
• Experience managing wholesale HVAC equipment supply houses.
• Strong sales, marketing, operations and leadership background.
• Ability to mentor sales employees and set sales goals.
• Excellent interpersonal, problem solving and customer service skills.
• Ability to analyze sales and market data and read P&L statements.
• Capable of multi-tasking in a fast-paced environment.
• Strong presentation skills and independent work ethic.
• Proficient with Microsoft Office products.

Responsibilities

• Provide instruction and guidance to Sales Centers operations including warehouse, shipping, delivery, showroom and sales staff.
• Educate managers on inventory performance topics and train underperforming centers.
• Assist and train on merchandising, promotions, and operations support.
• Support implementation of new products and policies from corporate.
• Review weekly reports with Regional and Center Managers and suggest improvements.
• Lead regional training meetings and coordinate annual managerial conferences.
• Attend regional sales meetings to stay current on initiatives and visit customers.

Skills

HVAC industry experience

Wholesale HVAC distribution

Sales leadership

Mentoring sales staff

Interpersonal skills

Sales analytics

P&L understanding

Multi-tasking

Presentations

Microsoft Office

Education

Bachelor's Degree in Business

Bi-lingual (Spanish) preferred

Tools

Microsoft Office

Job description

Duties and Responsibilities:

• Provide instruction, training and guidance to the operations of Sales Centers; including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Educate Sales Center Managers on inventory management performance topics as associated to cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders passed time limit, fillable backorders, negative on-hand items and bin location management. Train underperforming Sales Centers on proper techniques to achieve higher performance results.
• Assist and train Sales Center employees on the process of merchandising products and conducting open houses or 'Counter Days.' Support Marketing Manager on any sales/marketing promotion as it pertains to operations.
• Support implementation of any new or modified products, policies and procedures issued by corporate departments and/or Division President.
• Review weekly reports on action slow and damaged inventory performance with Regional and Sales Center Managers while making suggestions to any underperforming locations.
• Support training meetings/conference calls with all Regional and Sales Center Managers to review current topics and/or issues as they relate to the Centers; coordinate with the Division President to prepare and conduct annual managerial training conferences.
• Regularly attend Regional Sales meetings to keep abreast of current sales initiatives; ride with Regional and Territory Sales Managers while visiting customers to review and resolve any operational topics and/or issues.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Minimum 5-10 years operational experience in the HVAC industry and product lines associated with HVAC; experience managing wholesale HVAC equipment supply houses.
• Proficiency in air conditioning, heating and ventilation equipment at a wholesale distribution level.
• 3-5 years of experience in residential and commercial contractor relationships.
• Proven success in sales, marketing, operations and leadership roles.
• Proven success in managing and mentoring other sales employees while establishing sales goals.
• Strong interpersonal skills including sales, problem solving and customer service are absolutely required.
• Ability to analyze sales and market data.
• Ability to read and interpret P&L statements.
• Capable of working in a fast paced environment with skills to multi-task on different levels.
• Ability to give quality presentations.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Must possess the attitude of wanting to learn, teach and lead.
• Proficient in Microsoft Office products.

Preferred Qualifications

• Bachelor's Degree in Business or related field preferred.
• Bi-lingual (Spanish) preferred.

Years of Experience: Minimum 5-10 years operational experience in the HVAC industry and product lines associated with HVAC; experience managing wholesale HVAC equipment supply houses.

Work Environment: Ability to Travel as Required.

Physical Demands Demand Frequency

• Sedentary - Lifting 0-10 pounds Occasional
• Light Lifting - 10-20 pounds Occasional
• Moderate Lifting - 20 to 50 pounds Never
• Heavy Lifting - 50 to 100 pounds Never
• Pulling/Pushing, Carrying Never
• Reaching or working above shoulder Never
• Walking Frequent
• Standing Frequent
• Sitting Frequent
• Stooping Never
• Kneeling Never
• Repeated Bending Never
• Climbing Never
• Desk Work/Computer use/Telephone use Constant
• Operating a motor vehicle Frequent
• Operating a commercial vehicle Never
• Operating warehouse equipment, forklift, baseloid lift etc Occasional
• Other - Talk, Drive, visit customers etc. Frequent

EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

And here is what you will need to be successful:

Job Summary

Subsidiary: Gemaire Distributors

Business Title: Area Operations Manager

The Area Operations Manager is responsible for providing operational support and leadership to multiple Sales Centers within a designated region of the Company. Each Center is a large, established wholesale HVAC distributorship that carries multiple brands of equipment, parts and supplies. The primary purpose of this role is to successfully support daily operations of all facets of the multiple sales centers.

Hiring for these locations:

Status

Full-Time